Wirral (Heswall)

The hotel was the usual Premier Inn standard, with clean, well appointed rooms where everything worked as it should. However, despite being contacted by email the day before I arrived I was greeted with a sign saying NO FOOD was available unless you had a 'meal deal' booked, which, for me is not value for money and was not mentioned in the email. This is not what you want to hear after a long drive as I was now faced with finding somewhere to actually eat! I'm disappointed this was not thought important enough for advanced warning. I've used Premier Inn for a number of years, but the slowly slipping standards will make me search for alternate options now.

The hotel itself was the usual Premier Inn high standard. Our disappointment was with the restaurant. On the evening of our arrival we waited 20 minuets at the bar to get a drink. The breakfasts the following morning was the worst we have experienced. There was no flavoured yoghurts, the fruit salad was predominantly pineapple with the odd grape and slice of apple. There was one solitary over ripe banana in the fresh fruit basket. The cooked breakfast was also extremely poor. The bacon sausage and beans were of poor quality. Also the sausage and bacon were cold and undercooked.

Great value! Very clean room, friendly reception staff, free WiFi and an excellent breakfast. The lady who served breakfast was a real asset to the company - so pleasant, hard working and very efficient. Just what we needed for our 1 night stay in the area.

My recent stay at Heswall Premier Inn was exceptional. The staff really look after you, they're freindly, happy, smiley, engaging and highly professional nothing's ever too much trouble for them. The room is great and very clean and comfortable, a great nights sleep and a top shower in the morning. Fabulous cooked breakfast too. Situated in a great location. Wifi could be have been a bit better but I highly recommend this place.

A warm welcome from the whole team was followed by a perfect stay in difficult family circumstances. Thank you all for your kindness and sensitivity. The meal deal was perfect and excellent value. We will not hesitate to return here when the need arises.

We have just returned from a 3 night stay at Premier Inn Wirral (Heswall) The staff were lovely, helpful, friendly and welcoming, however the quality and standard of the room left a lot to be desired. The bed appeared to be clean and was comfortable, but the rest of the room was shabby, chipped and had scuffed/marked paintwork, dusty skirting boards and carpet edges, mould on the window frames, a leaking gutter splashed all night, heating controls were slow and confusing to operate. The internet connection was so poor, we were offered a free upgrade to Premium so we could watch TV one evening. The room only had towels for one person, though it was booked for two. On request, we were supplied with more towels, and also borrowed an ironing board and iron, from the very helpful duty reception staff. The bathroom was scruffy with dirt/mould on the bottom of the shower curtain and around the bath grouting. Having stayed in Premier Inn accommodation in other locations, sadly we did not feel that this venue was up to the usual high standard.