Club Wyndham Kingsgate

We stayed in a two bedroom unit which had plenty of space. The unit was comfortable and furnishings complete, including all the usual kitchen items. The resort fee was very reasonable for what it covered (pools, wifi, and all the games in the arcade, miniature golf, table tennis, pickleball etc). The pool areas (one inside, two outside, including one for adults only) wasn't crowded and we always was able to get a lounge chair. We never were asked to attend any "preview" or other presentation, so that's a positive (we did arrive late our first day). Customer service was always *very* responsive (we're talking less than 20 mins response time) and accommodating. The resort is pretty large with spaced out units, 2 and 3 stories that was easy to get around.

Williamsburg in the fall is a favorite place to visit. You can see everything without being too crowded. Kingsgate has nice amenities. 2 outdoor pools & hot tub, and one indoor pool (which was colder than the outdoor pool), an arcade room, mini golf, tennis, a small movie theater, and a games room.

We have been going to Williamsburg VA a couple of times a year for 20+ years. This was the worst place we have ever encountered. A balcony was important to us, all pictures showed balconies on all floors on the buildings. I call the facility and was told units had balconies before I made the reservations. No balcony on the units we were given. Requested 1st floor due to knee surgery, was assigned upper condo. Moved to second condo, smelled like crime scene clean up, major bleach odor, third unit had TV that didn’t work and coffee maker with black scum floating in clean water reservoir. Phone system did not work and front desk would not pick up calls from outside line due to being busy. Waited 1 1/2 hours to get maintenance for tv. Tried every marked button on the one phone in the unit. Lines rang but no one ever picked up, called front desk from my cell phone, no one picked up. At that point I drove to the front desk area and asked for the manager. She was aware phone system didn’t work properly and that outside calls were not being answered, which happened when they did not have enough staff and were busy. When I got to the lobby I saw about 6 Wyndham employees standing around talking to each other. This was not a “staff” problem, it was a management problem. I was visibly upset and mentioned my safety concern if the phone system did not work and no one was picking up phone calls. She said I should have been told to dial “0” if I needed anything at the time I registered. How about a simple sticker on the phone saying that. As a senior citizen traveling, safety is a concern. These units had no locks on the exterior doors, no phone system that worked and no one picking up calls, how could that make a guest feel safe. The manager had no reaction to any of these concerns. Her solution to making me a happy customer was to tell me she was moving me up in the maintenance queue. When they got to our condo Maintenance found a sensor was knocked off tv, said it happens often and housekeeping just puts it behind tv. Maintenance replaced coffee maker because he could not get top to close, unaware of scum floating inside. We planned to stay just night and move to another place in the morning. However it was homecoming weekend and the places we knew were good had no vacancies, so we were out of luck. The manager never even bothered to follow up with us to see if the issues were resolved. Wyndham should be ashamed to put their name on this location.

Seating is awful, Internet is very slow and overall it is very loud, you can hear everything from every other room around you. So all that makes it hard if you just want to relax in the room. Couldn't use the dishwasher, it was disgusting. Hairs in spare bath tub, which is also very disgusting. Everything else was clean.

Resort was clean and friendly. Need more comfortable seating in living room area of unit. Overall a good stay for 2 couples.

Wyndham Kingsgate is one of four Wyndham properties in Williamsburg. Our unit had recently been renovated and was in excellent condition. The property is close to Colonial Williamsburg as well as shopping. Booked through RCI's Extra Vacation program, it was a bargain.

Our visit to the Williamsburg area was great. The resort had a wide variety of amenities but the grounds were not well maintained. They finally mowed the lawn (but not very professionally) just before we left but never blew the clippings off the walkwaysroom. The room was only average at best. It looked"tired" and worn - like it had not been updated or refreshed in a while. Smelled musty. Wall areas around the tub & shower were rotted. Caulking around the bottom of the toilet was messy and hastily done. Slider to the back deck did not slide smoothly and would stick. Bags of dirty linens were left in the main hallway for at least 3 days. The reception staff were quite friendly and informative. The location was convenient to the many sites. Not sure if we would return.

Having stayed at a Wyndham property several times in recent years, I've come to prefer the condo style space over traditional hotel rooms. It sounds cliche, but with a full kitchen, bedroom, washer/dryer and so on, it truly does feel like a home away from home. Kingsgate is more like a gated community than a hotel. There is no housekeeping unless you request it. But we are tidy and organized people, so there was no need. The unit was stocked with extra supplies, including clean towels. Even the full size appliances were clean. There is plenty to do on the premises: family pool, adult pool, theater, mini golf, game rooms and more. I kept thinking my kids would have loved all the amenities had we come here when they were younger. And yes, you will be asked to attend the timeshare presentation. We declined, and while they were a little more persistent than the previous Wyndham we stayed in (my husband received a phone call the following day), they were not rude or aggressive. We really enjoyed our stay.

We had a wonderful time at the resort, played putt putt golf a Lot other games and watched movies. Great pool and other amenities great location we will defiantly be bavk