Whales Way Ocean Retreat

Just beautiful! Our stay here was memorable, Benji was an amazing host, so helpful. Our room (the penthouse was amazing, well equipped and with for die for views. Breakfast was excellent with good choices and beautifully presented. We loved our time here and would strongly recommend anyone visiting beautiful Wilderness to make this their choice of stay. The view over the sea is just gorgeous and it is just 5 minutes into main Wilderness with its great restaurants.

We were extremely disappointed on arrival at Whales Way Ocean Retreat as the property was not up to standard, as per the pictures posted on the website and was in dire need of a facelift. We were met by the owner who was inappropriately dressed in dirty shorts and t-shirt and a cigarette dangling from his mouth. He advised us that payment of R2,090 as posted on the site, hadn't gone through and that we should pay at the property. I noticed that the amount on his form was R1,590 and when I queried this, he advised that the amount advised on the site was not for the room advertised, but R1,590 for the Beach Room. This was our last stay of an amazing annual holiday and we were not willing to end our holiday on a sour note and that we would rather continue on home. He then advised that we would be liable for the agent's percentage. An hour later, the amount of R1,980 was deducted from our account. He then later advised that he would refund half the money, as they had managed to secure another guest for the same room. We sent through the relevant banking details to him as requested and to date we have not received any refund or communication, even after a second follow up e-mail regarding this. Due to the above, if anyone is looking for a good standard of accommodation, we would not recommend Whales Way Ocean Retreat.