Hilton Garden Inn Dalton

This hotel is in a complex of many inns, some new, some rebranded. We’ve stopped here for years. This time was the best. New landscaping is in full bloom and the outside property is spacious with lots of seating, as long as you don’t melt. The lobby is airy and welcoming with coffee, water and cookies. We had a jet tub room, which was huge and along the back. Traffic noise was not bad and the sunrise was spectacular. The restaurant and bar are terrific -see Jim for friendly chatter and recommendations on a nice varied menu.

Spacious and clean but the walls are paper thin, noise is a major problem both inside the building and outside street noise. Bring very good ear plugs. The front desk is very helpful and knowledgeable and there is a full service restaurant on site.

Found a bug on the headboard of the bed - inches from my head! We took it to the front desk and were told to speak to the staff in the morning. Upon checking out the next morning, we addressed the matter with the Sharon at the front desk. In a most condescending manner, we told that this bug was indigenous to the area, and it was perfectly acceptable to find them in our bed!!! Sharon offered us 3,000 in Hilton points as compensation, which we found totally unacceptable. Not only did we find a bug in our room (which was not very clean to start with), Sharon's haughty attitude toward us made us feel as though our concerns were childish and insignificant. We asked for the General Manager, Gautam Nanda, but, of course, he was unavailable at the time. Sharon provided his business card, and advised us to call him. We called Gautam, but .... big surprise ... were connected with his voicemail. A detailed message was left, but we never received a return call from him .... the G.M. of the hotel! We subsequently contacted Hilton Guest Assistance, the problem has been resolved, and we will receive a full refund. Beyond finding a bug in my bed, I'm absolutely appalled by the attitude and poor customer service we received from this Hilton property. As an Honors member and repeat customer at this hotel, we expected far better treatment. We won't be back, nor will be recommend this location.

The room was very clean, atmosphere was wonderful, staff was very friendly and awesome. I just Wished breakfast would have been included because i thought it was pricey. They did have a little breakfast restaurant in lobby area but cracker barrel is right down the road and I know I will get my money's worth

Always our stop on the way home to Florida. Clean and comfortable with coffee and water available in the lobby-and fresh baked cookies in the early evening. Good mattresses. Kuerig coffee pot. Convenient to interstate, it's in a hotel complex, facing the mountains.

We are staying locally because of a leak in our home. We have been here a month. We have been trying to get a suite that is joining and custodial staff showed it to me this weekend. When I asked the general manager about this room when it becomes available he denied it existed. He said he would check and call me back but didn’t. Later that evening I asked to see a suite that had been reserved by the insurance company and I told the manager that this would not work and asked why he had not called me back. He told me that was the day before of this morning and then called me a liar and a sl-tand the told me to go F my self multiple times in the hallway. We were supposed to be here another month but are now leaving immediately.