Turtle Creek Casino & Hotel

Both the Hotel and Casino were beautiful and very clean. Front desk staff Monica as well as the gift shop clerk (unfortunately I didn't get her name) were very friendly, and courteous. Both were very helpful. We did enjoy our 3 day stay and look forward to returning. However, The only negative thing would be that besides the two employees mentioned above, it did seem like most of the staff was not happy, the players club clerk who set us up, since we are new to the casino and how things worked, was not friendly or helpful at all. We had received some misinformation regarding playing and when we asked about it, this clerk was just miserable and didn't care to help make things right. The bar staff near the playing tables were either under staffed or just again miserable, several times we waited, in seats at the bar to be served, we were looked at but never approached until we actually stood directly in front of them. They were not helping other players at the time. One night we were paying for our drinks and the bartender stated she couldn't break the money we handed her...it's a casino, that was a really odd thing to say. We understood if she needed to get someone to break it but to just out of the blue say that and then actually wait to think about what she was going to do, she eventually took it and figured it out, it was just awkward. Again, for the majority of our stay, we had a great time. We are definitely planning future trips. Hope to see smiling faces more.

The Hotel was nice. There wasn’t enough parking close to the hotel for paying customers and guests.

Everything was nice. The staff are extremely friendly. The one thing lacking though was the entertainment. I would have a band playing in the evening every night of the week to create a festive atmosphere. I know it's not Vegas but if you made it to one place in town that had entertainment even in the winter people would come.