Cambria Hotel White Plains - Downtown

Everything was excellent front check in to checkout. I couldn’t ask for bette, awesome customer service skills and prompt to help. Thank you for everything! I’ll be back

No problem with the room or lobby--all recently renovated and nicely done. Conveniently located. Clean. That' s where the good ends. Its run like a Quality Inn. The person who checked us in was indifferent to the point of being rude. We chose the hotel for a New Years getaway in large part because it had an indoor pool--which was closed indefinitely. No apology from young lady at front desk. She seemed like she was doing us a favor to even check us in. Asked her where a certain well known restaurant was--she had no idea--it was 2 blocks away. Didn't offer to look it up. Couldn't be bothered. She is the first person you see at the hotel and sets the tone. Ought to be working at Motel Six on the midnight shift. Breakfast on New Year's Day was from 6 am to 9:30. We missed it. When I asked whether they ever gave thought to altering their usual hours on the morning after the biggest party night of the year--blank stares. Made breakfast at 9:15 the next day and at 9:31 sharp, they started closing down the buffet. Apparently, you have to be FINISHED with breakfast by 9:29. They were even taking away the coffee until I objected. Breakfast was cold anyway. Not worth $19.95. To be fair, after my complaints on the first day, they did comp us for the $30/day parking fees in response to our complaints. Plus gave us free breakfasts which , as stated, expire at 9:30 sharp. This is a hotel that presents itself as upscale but is just a Quality Inn.

I thought the woman checking us in was miserable. She wasn’t outright rude but it was clear she was not happy to be there. Also, there was a good amount of black mold on the wallpaper in the bathroom of 702. All in all, just an ok stay.

Great location convenient to restaurants and central White Plains. Easy parking, clean and quiet hotel.

Cambria Hotel was in a good location. Restaurants and shopping right outside the door. The hotel was beautiful, clean and safe. Definitely would stay again.

Very pleasant property with great ambiance and is in walking distance to lots of restaurants and shopping.

Very clean and close to a lot of food and shopping walking distance even.

Very convenient location in center of White Plains. Clean rooms and beautiful bar and breakfast area.

Great location and clean hotel, had two queen room pefect for us. Just a frw things that could have made this five stars, checkin process new untrained staff, not polished with people skills, room doors slam shut loudly, heat/ac and frige were off when we walked in, missed breakfast because one person said 10am and they closed at 930. Why would you close breakfast at 930 of checkout is at noon? One or more outlets didnt work