Gastnutzer
28. Oktober 2024
We used to stay at this hotel regularly for hockey games, but this was our first visit back since 2019. Unfortunately, the place has become very run down, and we didn’t even end up staying the night. After returning from the game, we decided it felt safer to drive the two hours home. Pros: - Location near the arena. Cons: - Check-In Experience: Only one person working the front desk at 3:30 pm (check-in time is listed as 3 pm), which created a line. The front desk agent didn’t greet us warmly or smile, making the experience feel unwelcoming. - Elevator Issues: The elevator was out of order when we arrived and was only fixed late in the evening. Our room was on the fourth floor, so we were left with no choice but to wait or take the stairs. - Room Condition: The hallways had numerous bleach stains on the carpet, and the room was in rough shape—loose smoke alarm, a mirror that looked like it hadn’t been properly cleaned (or had mold - or was dusted by the police for fingerprints), and a broken thermostat, requiring us to use the window unit to adjust the temperature. - Building Maintenance: By the time the elevator was repaired, we noticed part of the wall near the fourth-floor elevator button was missing. Overall, the hotel felt neglected, and we’ll be looking for other accommodations for our upcoming trips. I hope the hotel can address these issues for future guests.
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