Sheraton Heathrow Hotel

The staff is extremely bad and unprofessional. There was no housekeeping for several hours, despite repeated requests. The property is very far from main areas including the AIRPORT and does not feel like a proper hotel at all, more like a very basic, poorly maintained place. The rooms do not match what is advertised. ITS A HOTEL FOR “INDIANS ONLY” The staff kept giving false information, showed no accountability, and were rude in their behavior. Personal items went missing from the room, and management failed to handle the complaint seriously. There were also uncomfortable and discriminatory attitudes from staff, which made the stay even worse. Overall, this was a 1-star experience with poor service, poor management, and no hospitality standards. Valasha was the worst Indian housekeeping I’ve seen in my life. THERE ARE NO CCTV CAMERAS ON THE ROOM FLOORS! THATS why they are getting away with stealing. VALASHA ASKED US AND A FEW MORE GUESTS, CAN YOU GIVE A 5 STAR RATING???? DO NOT TRUST THE HOTELS THE INDIAN STAFF STEAL!!!!

I stayed at the Sheraton Heathrow Hotel and had a very pleasant experience overall. I took a taxi from the airport and arrived in less than 10 minutes, which only cost a few pounds more than the Hotel Hoppa. For two of us with two large suitcases, this was much more convenient, especially since the bus only runs about once an hour for our timing. The staff were helpful and friendly, and the hotel offered mince pies and hot chocolate at reception, which was a lovely Christmas welcome. The room was nice and clean, and the bathroom was well equipped with basic toiletries and body lotion. The bedding was extremely comfortable and we slept very well. We also rented a car from next door, so the location of this hotel was a big plus for us. Overall, a very convenient and comfortable stay near Heathrow.

Good location for airport and we booked a package with car while we were away,  with the war conflict in the Middle East they did accommodate our car for an extra seven days as we were unable to get a flight back,  stayed on return but couldn’t book the room at the desk had to go away and book on line for our booking thought that bit strange,    Room and amenities all good and bed very comfy

There was a power outage.  I was told that it affected the whole area but it still affected my schedule.

Lovely hotel, very close to Heathrow Terminal 5. Great for a few nights stay for travel. Only issue we had was the hoppa shuttle bus to Heathrow didn't ever show up so worth having in mind that one can't rely on it. Alternative more expensive options like Uber are available at £26 to get to Heathrow Terminal 5.

My room was lovely and cosy with a nice ambience. I enjoyed a comfortable night overall. The shower is great. It's around 10 minutes on the A4 bus from the central bus station to the hotel. It's also around 10 minutes drive from the hotel to terminal 5 departures. If you book your own Uber it's £16 (as there's a drop off fee) or you can get the hotel shuttle for £9.95. The bar area looked lovely. There was some noise from other rooms and the heating/air con was quite loud, but otherwise it was a really pleasant stay.

Good location close to LHR airport.

Cannot complain about the location - but the room is very small and old. Reminded me of travelodge. If I wanted travelodge, I'd have booked travelodge.

Fast check in and out, 10 minutes to Heathrow airport.