The Shark Bay Boutique Hotel & Spa

Personally called into hotel to book table no 1 (best view) a week before dining & table confirmed 11/09/24 We arrived to dine with our guests that had driven 800 ks to meet us. The restaurant had given our table to guests staying at the hotel and not informed us. Such appalling management and extremely disappointing for us. They offered us champagne as apology but we drink wine and none was offered! . I would have expected an offer of a discount on bill. Anything. Even a voucher for a future coffee visit. The food was acceptable but very slow service due to a table of 20 + so not enough waiters on duty. 3 Star hotel with magnificent views.

Please be very careful when going onto this hotels website. It's been skimmed and I lost $1,244 making a booking for December 2024 which wasn't legitimately the booking agent. The hotel's agency says it's happened to many clients and unfortunately cannot assist me in getting the funds back even though they have a booking for me!

I recently had the pleasure of staying at Shark Bay Hotel, and it was an unforgettable experience. From the moment I arrived, I was greeted with warm hospitality and outstanding service. The staff went above and beyond to ensure that my stay was comfortable and enjoyable.The Villas are spacious, clean, and beautifully decorated, providing a perfect blend of luxury and comfort. The breathtaking ocean views from my balcony were a daily highlight, offering a serene and relaxing atmosphere.

The views surrounding the hotel are absolutely breathtaking! Shark Bay hotel was the perfect venue for my son and daughter-in-law to have their wedding. Guests booked the entire hotel for a 2-night stay and received 5-star service from the staff. Chef Dee, you prepared the most delicious meals throughout the weekend, from the West Coast Braai on Friday evening to the dinner served at the wedding reception. Our guests were blown away. A huge thank you to the manager, Alwina and her team, you guys were amazing!

Always a fantastic experience at the Sharkbay hotel Restaurant. Winter specials available for the month of May. Friendly staff and great service. We went there for my birthday celebration tonight and enoyed the wonderful selection of starters , garlic mussels , calamari, chicken livers and amazing carpaccio. Thank you Alwina, Riaan and staff.

Stayed in a luxury villa but Shark Bay doesn't know what luxury is. No privacy and no view of the lagoon (except from the patio), bedrooms with tiny windows face a wall, hot tub open to the neighbours. They should have had an architect involved.... Interior is furnished with a cheap leather couch and single wicker chair. Bed side lamps don't work, ceiling fans are wired to the wrong switches so hurricane speed only - in fact everything is done at the lowest cost. Even the bath towels are hand towels, luxury should at least include decent size towels. Bedroom/bathroom is tiny. And it is over 1km from the water. Nothing luxury about their luxury villa. Telephonically booked though Touchdown Africa who charged us roughly double the price advertised on the same day.

Deluxe room the size of a dorm room, located above the kitchen extractor fan blasting until after 10 PM. Moved to a villa that evening, only to find it covered in dust, which resulted in me having several asthma attacks that night through to the next morning. Disgusting bathroom with urine marks over the floor.

We decided to do a day trip up west coast and had heard great reviews about this hotel so we stopped and decided to have lunch. The views across the lagoon are just superb. We met Rian who was awesome his service and his friendly manner was really a breathe of fresh air. We will go back just to see him doing clearly what he loves.

Our stay at the Shark Bay Hotel was disappointing for many reasons. Food hygiene was poor, we could not use the swimming pool and they took payment from our travel agent and then surcharged us for half board and accommodation. Food Hygiene. Breakfast is a buffet. The food was not covered and the meat ,fruit, cheese, pastries etc were covered in flies . We complained and the following morning they did attempt to cover items with cling film. This didn’t last. The flies were so bad we went out for breakfast and had superb food at Windtown and the Wonder Bar Half Board On arrival they explained that half board at SB is an allowance of R275 pp pn. When you look at the menu prices you find R275 does not cover a 3 course evening meal. No credit is c/f if you underspend or don’t take the meal. This meant our food choice was limited and of poor quality. We asked the manager (Alwina) to refund the R550 pn. At first, she said OK then changed her mind and said Planet Travel or agent would have to organise a refund. Fatima very kindly agreed to refund us the R550 pn and so we instead went elsewhere for our evening meals. We had fantastic food at the Farmhouse, Windtown and Noisy Oster. Accommodation They attempted to surcharge us for accommodation. We only discovered this by carefully checking and querying the final bill. They claimed they had been underpaid by the travel agent and were charging us the short fall. We refused the charge and the room surcharge was removed from the bill. I have never come across this before and wonder how many guests have not checked and fallen for this sharp practice. Swimming Pool We were unable to use the swimming pool for several days. Paint from jet washing flaky paint on outside walls filled the air, fell into pool, and spread all over the pool deck. Not a good idea to do such work while guests are using these facilities. In addition here are a few of the the properties many shortcomings - Bed linens are polycotton. No expresso maker in room. No secure luggage storage. No solar panels - relie on a generator during power cuts.