The Hind Hotel

Absolutely awful WiFi. They won't tell you this before you arrive, so if you require WiFi for any reason, I would definitely avoid. I did complain about it, as it was essential for work that I had to do, but the manager wasn't interested. Therefore, not a suitable place for those arriving for business reasons.

Hotel is great for the architecture being it's an old coach house with history . Staff very friendly. Hotel looks sad .very tired .worn out carpets .broken windows covered with old boxes 📦 cardboard instead of glass . Old cigarette buts left in the entrance area as you walk in . Our room was OK Beds ok nothing great Bathroom clean but borderline . Toilet seat didn't fit the pan and was wonky. Very odd smell in the bathroom which wasn't plesent. Breakfast wasn't good at all Came out cold .the sausage was hard and tasteless We had to ask for toast Very strange not having a toaster which you can help yourself to . Had to ask for a croissant which again came out from the kitchen after the breakfast .. Orange and Apple juice was poor quality ..very very sweet /almost like a suger drink. Wall Panals buy the tables were breaseblock and brick base some only half cleaned .the base /bricks where we sat was covered in old wrappers and looked like it had not been cleaned for years . Think maybe they need to tidy this up as not nice for people staying there . As I said with the box cardboard covering broken windows the poor state of the carpets and especially the stair ones .and the poor decor in the dinning room . It's a hotel needing a lot of love and attention. a good clean and the decor being put right . Shame thease lovely homes get neglected.

This hotel is dreadful. It could be wonderful but the place is poorly decorated and dirty. The whole place needs renovating. We were here for a festival which was fun. However on returning to the hotel our room was over a nightclub banging music all night until 4am screaming, shouting and banging doors all night. Garage doors under our room being opened all night. Just dreadful they have no hot water which I understand is a common theme from the reviews. Find a nice premier inn. This place is vile.

Stayed for business. One night. Thats enough. Travelled 180 miles. Was ringing the hotel over the entirety of that 4 hour journey as wanted the car park instructions. No one picked up. Arrived after parking 400 yards away and being verbally abused by very drunk homeless people outside. The building looks fabulous. I was therefore very surprised at entering this period building to blaring techno. I actually don;t mind techno, but.... Spoke to the receptionist about trying to ring, she said she was on her own, so wasn't taking phone calls. I enquired about the car park... Good luck with that. 1st come 1st serve and they shoe horn cars in like you would not believe. I was informed by receptions she couldn't advise anywhere for me to park. Ace. I went into the bar / restaurant. Despite being in the hotel, it opens into the town centre. It has a late night 2 shots for £2 vibe. Cheap, very cheap. Sticky. Its my own fault. I ordered food. More fool me. Fish and chips. easy right. Not so, I got the fish and chips except the fish was minus any fish, it was just batter. Returned the fishless fish, ordered a new meal, chef was obviously disgruntled and my second meal came out deliberately cold. I ate my second meal in a smog as clientele and staff smoke in a doorway entering the bar area to watch the TV. I retired to my room as quickly as I could. I can't add anything further. The building is grand, the carpets however, facades, balustrades, decor have needed updating since the cavaliers and roundheads stayed there. Rooms are frankly crap. Windows old, broken etc. I stayed on the look of the place and felt with 400 years of history it would be better. It isn't. Its lamentably crap

It would be wrong to complain about anything as nothing was really "wrong" as such.. We arrived to a friendly welcome and given our key. There was a problem with our room and we were shown to another room. Unfortunately there was a problem with that one too but the receptionist gave us free drinks from the bar while the problem got fixed. Breakfast was adequate and again, couldn't really complain. This was obviously a beautiful place back in the day but has been left to get quite run down. It would cost a fortune to restore and there is a feeling that the skeleton staff are merely running a sinking ship. However, if we needed to be in this town again we would be happy to stay here as it certainly wasn't expensive. My best advice would be to remove the word "deluxe" from the room description to avoid disappointment!

Willy Wonka event : Turned away from The Hind Hotel with our "won golden tickets" under the excuse we didn't reconfirm. Asked for a pot of tea and was told to buy it! What a shambles. Asked for manager and was told out of the country. So sales/event manager Carly Bartram