Hotel Graziella

An absolute disaster! USED ​​BEDDING FROM THE PREVIOUS GUEST was simply refolded and presented as "fresh"!!! We went into the room and immediately heard the neighbors through the THIN WALLS. I asked for another room - apparently everything was fully booked. Then back up in the room we noticed that the bed had a very wrinkled duvet - we then opened it up and saw that someone had already slept there! The cleaning lady did NOT change the duvet cover, she just folded it!!! ABSOLUTELY UNBELIEVABLE!!! Got a new room. Without any apology from the staff - as if something like this happens every day! Even in the new room the cleanliness was absolutely inadequate. Dead mosquitoes on the shower wall, dead flies in the bathroom cabinet, mold in the shower, dirty shelves and furniture, cables hanging out of lamps, ventilation grilles never cleaned, towels already completely worn out, huge cobwebs in front of the window... NEVER EVER AGAIN!!!

WORST EXPERIENCE. THIS PROPERTY IS ABSOLUTELY USELESS AND WORTHLESS. THE BREAKFAST WAS STINKING AND WAS BELOW POOR. THERE'S NO STAFF IN THE HOTEL AND MOST IMPORTANTLY NO FAN OR AIR CONDITIONER IN THE ROOM. IN JULY IT IS TOO HOT TO MANAGE WITHOUT ANYTHING IN THE ROOM. ALSO THERE IS NO CONNECTIVITY FROM THE HOTEL AS IT IT IS 21KM AWAY FROM LUCERN WHICH IS MISGUIDED BY THE AGODA AND THE HOTEL. AGODA SHOULD ALWAYS HAVE A THOROUGH CHECK BEFORE LISTING ANY PROPERTY AND VERY BAD EXPERIENCE WITH AGODA AND BOOKING. THEY FOOLED US AND WE ARE INFORMING EVERYONE AHEAD " PLEASE DONT GET FOLLED BY THIS PROPERTY". ONLY SINGLE WORD FOR THIS HOTEL THAT IS "WORST". STAY HERE AT YOUR OWN RISK

What an absolutely shameful waste of a beautiful location. The words “Wellness” and “Hotel” do not belong to the Graziella and are a gross misrepresentation. They have sold off (or privately rent) their lake frontage, there is no access to the lake for guests now. The rooms are fitted with cheap furniture that is tired and needs replacing - its tatty round the edges and needs a refurb. Worse than all the above is that after a five hour drive, there is not even a vending machine in this hotel for a bottle of water. No Bar, no facilities at all - zero. We arrived on a Bank Holiday Monday and with no shops open we had to walk to another hotel to get a mouthful of water before we could unpack. When we complained we were told to drink the tap water from the bathroom……well there isn’t even a cup or glass to rinse your mouth out after brushing your teeth, let alone fill with water. Threadbare towels. A few sheets left on the toilet roll and no spare. No hangars in the wardrobe. Thank god we were only here one night. At getting on for nearly 200 CHF it was a disgrace to the Swiss tourist industry - theres more facilities on a campsite!! View and breakfast excellent just take your own drinks, loo roll, towels and hangars or better still book i to s hotel actually cares about it’s guests!!

First of all, the avertise isn't correct, the parking is NOT free, they charge you 5 CFH per day. The room are great and the lake view amazing. The location is very nice and quite. Unfortnately the mattres have survived the first and second world war, soft, unconfotable! They provide only breakfast, if you like something to eat or drink after it, no a chance. You have the tap water in the bath room and no fridge if you go to buy some grocery at the shop in the center, 30 walking distance, closed on sunday!!

4etoiles pour la vue et le calme du lieu car en fin de route peu passante Bon buffet de petit déjeuner et accueil charmant Quant aux chambres les 4 étoiles ne sont plus qu’un vague souvenir. Malgré la vue superbe le papier peint est défraîchi le rideau pendouille par endroits ses crochets s’étant fait la malle et de toute façon il est trop court pour occulter la baie vitrée bref peut mieux faire

Het was een heerlijk, gastvrij, schoon en betaalbaar hotel. Wij hebben hier een overnachting gepland als tussenstop naar onze eindlocatie in Italië. De locatie is ontzettend mooi, alle kamers kijken uit over het naastgelegen meer. Prima sanitair, bed en balkon. Een unieke, rustige beleving. In het dorpje zelf is niet zoveel te beleven en is zeer rustig. Het hotel grenst ook aan een doodlopende weg waardoor het hier ook erg rustig is. Het is naar onze mening echt een aanrader als tussenstop overnachting!