Courtyard Wausau

We stayed as a family in four rooms to attend a weekend family event. Hotel is being updated and the newly remodeled rooms are very nice. The staff here is fantastic. They have been so helpful to all of us and really made a great experience for us. Some of the best service I have experienced from the entire staff. Will be my place to stay when in Wausau area.

Our room was certainly clean and comfortable, as one would expect from a Marriott property. The friendliness and helpfulness of the staff is what made our stay all the more enjoyable. Breakfast is served each morning near the lobby, along with Starbucks coffees. We really enjoyed meeting the staff running the breakfast concession.

Room was clean but starting to look a bit retro (and not in a good way). Complementary internet was very slow, unusable really. I'm not talking about streaming, just loading simple web pages. I ended up turning off my device wi-fi and using cell signal. Not sure if router coverage is poor or if they're dialing back speed to get guests to purchase the upgrade. Either way it isn't acceptable to me. Morning coffee: One packet for the in-room brewer and no complementary service in the lobby. I don't care about "free" breakfast, in fact I prefer hotels without (no hockey teams staying there!), but a pot of coffee and hot water for tea doesn't seem like an unreasonable expectation. Road noise on the west side is quite noticeable, except when the loud heating system kicks in. I would have rated this hotel average if it were an average-priced property (a Fairfield, for example), but it's not. The rate was just north of $2 Benjamins per night even though occupancy was sparse. I recognize the pandemic has been hard on the hospitality industry, but cutting back on upkeep and services isn't a good way to get my return business.