Lily Palm Resort

It was supposed to be a relaxing holiday but it turned out to be a really stressful time, and still is now that I'm back, since I've been waiting for two weeks now to have several hundred euros back (which I wasn't supposed to be charged with in the first place). The local staff was kind but I can't say the same for the Italian staff (except the manager), which was unkind and rude at times and made you feel unwelcome. The weather was windy and the pools always quite cold so we couldn't really use them, and it was impossible to go to the beach (dirty) because at least 10/15 men at times would come to us trying to sell stuff and never left us alone even when asked to do so (first nicely, then annoyed) and also became verbally aggressive (quite scary since we were two girls by ourselves). The resort wasn't "ready" for clients, there were people using the hammer, painting and repairing the walls and working around, there were leaves and a lot of dead flies in the pools and the guys there stood up and started to clean only after seeing me trying to do so by myself. They try to "help" only when they can ask for tip money in return, there is generally no kindness nor professional attitude behind their gestures. The rooms are outdated, the mattresses by the pool are dirty in crow's escrements, the bathroom fixture is covered in limestone,...

I stayed at Lily palm in May 2023,I got one of the best rooms close to the beach,the staff were very helpful especially Jacob the pool attendant he was always smiling and ready to help with the sun beds and Incase you need photos of you taken and you don't want to bother other people he is the right guy to look for,all in all I am looking forward to visit same time in 2024 but it shows that the hotel is sold out.This is my 2nd visit in this place and looking forward for my third...I loved it there!!!

This hotel was more for entertainment holidays, which if you like is great, however we wanted to chill / relax, which wasn't really possible with all the activities going on, the staff are keen to get you to engage. We also got conned into a massage, which unfortunately was not great and we discovered was extremely expensive for what we paid elsewhere in Watamu. Rooms were fine, clean. Bed was not so comfy, not the pillows. The internet only works now and again, my sister who works remotely really struggled as she was unable to work with no WIFI. The pool area was often very busy too. The Italian restaurant on the front was amazing, the food was 10/10.

I have booked 10 massages with Hassan and it has been the best decision ever . When I arrived to Watamu I had a condition called “frozen shoulder” and without telling it to Hassan, he felt my shoulder and understood immediately what my problem was. With his professionalism and competence he improved my mobility within 10 massages and It was simply amazing. I strongly recommend their treatment as well as their standard massages and scrubs that I have tried and are also very valid.