Spark by Hilton Walker Grand Rapids North

Staff entered our room to clean before we had checked out (and over an hour before checkout time) they threw away our leftovers from our anniversary dinner. Staff was rude, dismissive, implied we should still eat the food that had been in the trash, and offered no solution at all. Never been treated so unprofessionally at a hotel.

Bed was comfy; stands was helpful and kind. No microwaves in room (one if lobby to use, but we use it a lot and i didn’t realize how much of an inconvenience it was to not have one in our room until we didn’t.) Housekeeping never actually came in, just handed us towels through the door so by day 4 our trash was overflowing. Pool was nice.

Our room was double booked and conner went above and beyond to fix the problem and provided us with great customer service and greeted us with a smile!

They overbooked the hotel, canceled my booking. We arrived late at night after a game with children. They informed us they had one room left and since all of Grand Rapids hotels were fully booked they would charge me $700 for the last room. I said no and then the manager wanted to negotiate and rate asking what I could pay- I said what I booked it for and he said no. It was highly unprofessional and I will never stay at another spark hotel again. The manager should be fired.

We didn't get a gift and the breakfast could be a little better besides bagels. But the bed was great and pool was very nice.

Rooms had carpet, smelled dirty. Bed needed to be changed with a new mattress plus it squeaked terribly. Breakfast was not much at all.