Gastnutzer
23. August 2023
I'll start with the positives: the room was lovely and the bed was wonderfully soft and comfortable. The bathroom was nice too, and the location was ideal. However, my husband and I feel extremely let down by the lack of breakfast and customer service. When my husband booked the hotel through bookings.com, we did so because breakfast was included. The hotel's actual website also says breakfast is included. When we came down at the specified time, the door to the restaurant was locked. We asked the man at reception about breakfast and he just said "no". When my husband said the website needs updating, he still replied with "no". He was very dismissive and unapologetic. If we had known they weren't serving breakfast we would have booked elsewhere. As a result, our holiday was more than we budgeted for. That, plus the lack of professionalism, left a bad taste in our mouths. Why work in hospitality with that sort of attitude? We both feel very ripped off and disappointed. It's a shame as the hotel was otherwise lovely.
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