Best Western Wainwright Inn Suites

Our room was awesome! I really liked that the bed had its own room and like the option of the pull out couch. The staff were so kind and made sure to ask us how things were and were interactive with my young children as well. The pool and hot tub were good temperatures as well. With the pool being cool enough to beat the heat, but not too cool. Would definitely stay again.

The staff was very friendly and we’d been driving through Alberta, staying at three reputable hotels before getting to Wainright. Hands down, the Best Western Inn and Suites was definitely the best. Our room was spotless, with plenty of space and the continental breakfast was comparable to those we’ve experienced in Europe. So many choices and everything was so fresh and delicious and we were even given a to-go container with muffins for the trip home!

Absolutely disgusting. Walked in and realized how dirty and unsafe it was and cancelled our reservation.

- Check in was a bit rushed and there was no paperwork provided regarding breakfast times. But front desk lady was more knowledgeable than the guy who answered the phone late-night, who didn't know the breakfast times. - Nice that the front desk lady searched and added my Rewards member number to the reservation. - Room was clean enough. Complicated to get fireplace to turn on and off, but maintenence came up right away to help. In-suite jacuzzi worked well. Ample amount of assorted towels. However, shampoo and conditioner bottles are extremely small, and only one of each was provided for two persons, two nights stay, in a Jacuzzi suite. Shower was good, if you're ok with low-flow shower heads. Bathrobes were nice. Would be nice if there was a digital alarm clock in the room. Phone worked the first night, and didn't the second. - Complimentary breakfast was quite nice with lots of options. Dining area is quite small though. Unfortunately it is only open until 9:00 a.m. weekdays, and 10 a.m. on weekends. They weren't refilling boiled eggs or berry compote.

The hotel entrance and hall were very dirty covered with clumps of mud. It took 10 min for a staff member to come to the empty front desk to check us in. They were obviously short staffed, when she arrived she was competent and friendly. Our room was clean but only had a shower no tub. The linen and bed were clean, but the cooling fan was very noisy and kept us up several times during the night as it rattled loudly.

Amazing hotel! Every staff we met in the hallway, for breakfast or at the counter were smiling, helpful and friendly. When there wasn’t enough room for people to sit at breakfast, they opened up the conference room for people to eat. The food was amazing!