Hotel Lomnica

I really really wanted to love this hotel, was very excited to stay and had high expectations (aligned with the high price bracket). Unfortunately, this hotel did not deliver and is definitely not worth the money paid. First, let me set out what is good about it: 1. The breakfast - the choice is excellent, service very good, the chef at the fresh food station is super friendly and the omelettes were fantastic. 2. The location - well based in the centre of town, easy to walk within several shops and restaurant 3. The decor / gallery style - loved the paintings of Slovak artists on all the walls, that was a lovely touch. Now, the disappointing bits: 1. Room is Ok - nice decor (we had modern room with balcony), the bathroom and products are good quality (White Company) However, I don’t understand how there are no coffee or tea making facilities in a 5* hotel room? Absolutely none. So if you’d like to have a cup of coffee / tea in bed when you wake up, this is not the place. 2. Service - we really expected more on this front. The first night we went to Sissi restaurant for drinks and some snacks / nibbles as we had very late lunch elsewhere. It took an hour (I am not exaggerating) to get a cheese & meat platter. The restaurant was at 75% capacity and they could not cope. Very slow service, not particularly friendly and really expensive prices. We did not eat at the hotel for the remaining nights after this experience, plenty of better options outside the hotel to be honest. 3. The Wellness - there is nothing better than a lovely pool / sauna after a day of skiing. In terms of set up, it is good - nice (smallish) pool and a few types of saunas. The issue is, it’s completely unmonitored (well there are attendants there) - it is a small space and the moment you get one very inconsiderate family, your wellness relaxation is over. There were children screaming the place down, splashing books / people trying to relax and read, we had to ask the attendant several times to please remind people to be considerate - completely understand children want to hang out and play in the pool but it should be managed nicely so others can also relax and enjoy the space. We have been in spa for 4 days in a row and it was an issue every time. 4. The extra 5% charge - I mean, I’d be happy to pay this but the service received really does not warrant it. As I said before, I really wanted to love this place and have a base to return to as I really like Tatranska Lomnica. Unfortunately, it did not live up to expectations and we won’t be returning.

OH MY LORD, THE EXPERIENCE HER WAS SURREAL. The pool felt like I was with Ariel under the sea, the cold plunge was so motivating, and I cannot express my love for the staff more. There are so many activities, and the restaurants are exquisite , not to mention gorgeous.