Gastnutzer
29. Februar 2024
I do not recommend! Abandoned, rude personal who not able to work with guests. The hotel is in the process of being sold after pandemic. All public places are abandoned, pool, bowling, the restaurant is closed, almost broken. I'm not sure if someone changes linen in the rooms. Very rude manager at the reception, does not know how to communicate with guests at all, is rude and bickering, very rude from the very beginning. The hotel made a reservation for one night, but did not stay, did not even stay there, at first they left the bags, went to dinner at a restaurant, returned, took the bags and left, changed to another hotel, with hospitable and hospitable hosts in the old city. The reservation was made through Booking, he canceled the reservation after I called them, the hotel, according to them, should return the payment, but he does not even answer calls and messages from Booking. As a result - a scam, they not refund me my money and did not pay the tax to Booking.
Übersetzen