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Uin William
Club Riviera Room
Aufenthalt im Nov. 2024
Single
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Nov. 2024
Impressive. Staff, amenities, design and location all very impressive. Coffee could be improved and trunk down the fragrances. They're just a bit much to be honest. Nice fresh air when you are near the ocean would be appreciated.
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Antwort der Unterkunft: Dear Uin William,Thank you for your beautiful review of our hotel.We hope to welcome you soon again. Yours Sincerely,Nikitas TouliasHotel Manager
Kenneth Forsythe
Aufenthalt im Mai 2022
Business
1 Bewertungen
1.0/5
Gepostet am 15. Mai 2022
Working in support of the Greek Government and Armed Forces and my work location changed. My team had to cancel and the hotel refused to refund our deposit. They were not too user friendly considering the circumstances. I wouldn't recommend this establishment.
Übersetzen
Antwort der Unterkunft: Dear Mr. Forsythe, All the team members and hotel's management would like to thank you for taking the time to write and share your experience of your stay to Vouliagmeni Suites.We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that we equally receive sincere feedback from our guestsWith that said, however, we were most disappointed to learn that you were not entirely satisfied with every aspect of your experienceIt is our principle to immediately adjust our procedures based on your comments when feasible or alternatively to place a long term plan when it concerns critical structural changes. We ensure you that your concerns have been discussed during the management's meeting and an action plan is in progress to be applied. Once more, we would like to thank you for your constructive remarks and we hope that we will have the pleasure of welcoming you again.Yours respectfully,Thanasis MellosHotel Manager
Antwort der Unterkunft: Dear Guest,Every single staff member and hotel's management would like to warmly thank you for choosing our resort for your holiday and for taking the time to share your first hand experience on Ctrip.com.We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that - based on your valuable words - to know that we have achieved that. Your nice words, really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognitionOnce again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back.With warm regards,Thanasis Mellos Hotel Manager
Nadja_Pro
Aufenthalt im Sept. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 23. Sept. 2024
Das Hotel The Roc Club gehört zur Grecotel Gruppe und ist wahnsinnig schön an Athens Riviera im Ort Vouliagmeni gelegen, welcher zu den exklusiven Vororten Athens gehört. Das neu eröffnete Hotel überzeugt mit ausgefallenem Intereur, durchdachten dekorativen Elementen und einer modernen Zimmerausstattung, welche keine Wünsche offen lässt. Das Personal und die Mitarbeiter sind total höflich und erfüllen jeden Wunsch. Besonders toll ist das Frühstück im The Roc Club! Neben einem ausgewählten Buffet erwartet einen hier jeden Morgen eine Etagere mit frisch zubereiteten Köstlichkeiten sowie die Möglichkeit sich weitere Gerichte aus der Menükarte A la Carte zu bestellen. Auch das Mittagessen und das Abendessen kann nach Karte bestellt werden, besonders empfehlen kann ich die Rooftop Terrasse, die einen traumhaften Blick zum Sonnenuntergang über dem Meer bietet. Toll ist auch der Roomservice sowie die Minibar, die täglich kostenfrei nachgefüllt wird. Der Pool mit Blick auf die Küste runden das Hotelerlebnis ab und kann ich nur für eine entspannte Auszeit in Griechenland empfehlen!
Antwort der Unterkunft: Lieber Nadja_Pro, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,
Lily G
Aufenthalt im Okt. 2024
Familie
5.0/5
Hervorragend
Gepostet am 21. Okt. 2024
Everything about this hotel was excellent. Vey cosy and easy to get from the bedroom to the swimming pool and to the lobby area for breakfast and also to the amazing terraces where one can relax with a drink or a coffee. The all day food menu was delicious with a good choice of Vegan food. The staff are very friendly and helpful. The hotel has a very impressive and efficient WhatsApp service where you send them any request and they respond promptly. The location of this hotel is perfect and the views of the sea and the sunset are breathtaking.
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Antwort der Unterkunft: Dear lilygU5254AQ, Thank you for your beautiful review of our hotel. We hope to welcome you soon again. Yours Sincerely,
NascaNYC
Aufenthalt im Okt. 2024
Pärchen
3.0/5
Gepostet am 13. Okt. 2024
Checked in for one evening to a deluxe sea room and was disappointed with the bare amenities, it was apparent the room didn’t represent the photos on the website, it was unfinished with lack of artwork, etc, and smaller than the square meters noted, furthermore the mattresses were below expectations. If management was aware the room was unfinished, then they should provide upgrade to a complete room or provide a discount to price, which was markedly high for the room type. Otherwise, I commend the staff for service level and the location is desirable for a stay before going to islands or returning home from Athens airport.
Übersetzen
Antwort der Unterkunft: Dear NascaNYC, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Debbie H
Aufenthalt im Juni 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 30. Juni 2024
Great experience at the recently renovated Roc Club (Vouliagmeni Suites) from the welcome reception and early check-in being accommodated to the delicious breakfasts and very comfortable, large room with a view. The service was excellent! Every staff encounter was friendly and helpful. Lounging and swimming in the pool was a delight we enjoyed each afternoon. The Roc Club has a great location, close to the Vouliagmeni Lake, Atki beach and other restaurants. Highly recommend!
Übersetzen
Antwort der Unterkunft: Dear Mrs. Deborah, It was a pleasure to have had you with us and hotel's mangement and staff thank you for investing the time to share your review with us and other travelers. We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that - based on your valuable words - to know that we have achieved that. We are also very proud that you highlighted our services which indeed is a ritual to us and what helps us distinguish. Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards,
MnR2021gre
Aufenthalt im Juni 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 27. Juni 2024
I have stayed last year before the renovation and i was amazed by the views. I went again this year and I have to say the place is upgraded, it's a true luxury resort with royal class facilities and services. It is located in one of the best spots in the Athenian Riviera away from the busy center.
Übersetzen
Antwort der Unterkunft: Dear Guest, Hotel's management and staff always appreciate feedback, but even more so from our loyal returning guests! It was wonderful to read your kind comments, and to hear that you were excited with our totally renovated hotel. We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that - based on your valuable words - to know that we have achieved that. We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards,
607randir
Aufenthalt im Juni 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 23. Juni 2024
The ROC club is newly renovated at Vouliagmeni Suites and it was wonderful to see the beautiful hotel property freshly updated. I just spent a week there. The pool is magnificent and the morning breakfast delicious. Also enjoyed dining there for dinner which was very nice. *ALL* the staff go out of their way to make sure you have what you want the way you want it! Cannot stress enough how truly focused they are on your comfort and requests!Extremely responsive, respectful and kind. From Maitre’d Γιωργο, Κυριε ΓΙΑΝΝΗ and servers Katia, Eugenia and Zoe. And at the pool Jason/Ιάσονας! Thank you to the F&B manager Konstantinos and Hotel Manager Nikitas Toulias. I did not get everyone’s names - even the housekeeping was amazing, helpful and kind! Service was 5 stars. Coming back in September and so excited as the rooftop restaurant was not yet opened and it sounds amazing. Hope your Athens trip includes Vouliagmeni- then your hotel should be this one!
Übersetzen
Antwort der Unterkunft: Dear Guest, It was truly a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers. We are frankly excited to read that you enjoyed your stay with us but we were more than happy when you mentioned about the helpful and friendly attitude of our staff and the delicious food of our restaurants. We are also very proud that you highlighted our services which indeed is a ritual to us and what helps us distinguish. Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards,
Lucy B
Aufenthalt im Juni 2024
Business
5.0/5
Hervorragend
Gepostet am 18. Juni 2024
I had the pleasure of spending an afternoon at this fabulous hotel after having a site inspection. As part of the Grecotel group the hotel offers the best service and hospitality from its staff. They cannot do enough for you. It's a 4 floor boutique hotel and a shot walk to the beach. Tastefully decorated. The rooms are lovely and all has just been refurbished so it's lovely and fresh. We had an amazing lunch in the restaurant and then spent the afternoon by the lovely pool. It's only 45 minutes by taxi and 30 euros to get into Athens so perfect if you want to visit but not stay in the city. I would highly recommend this hotel.
Übersetzen
Antwort der Unterkunft: Dear Guest, All the team members and hotel's management thank you for taking the time to write and share your wonderful review of your recent visit to The Roc Club.We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that - based on your valuable words - to know that we have achieved that. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Yours respectfully,
theblondeabroadx
Aufenthalt im Juni 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 10. Juni 2024
The hotel has recently been renovated and honestly is pretty special. I don’t usually write reviews however I feel it’s really important to give this hotel the credit it deserves! The rooms are spotless and really high end. The staff are lovely and do accommodating and it’s in a perfect location! We will definitely be back
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Antwort der Unterkunft: Dear Catc, Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your holiday and for taking the time to share your first hand experience on TripAdvisor. We are delighted to read that you enjoyed your stay with us but we were more than happy when you mentioned about the helpful and friendly attitude of our staff and the beautiful hotel's location or We are also very proud that you highlighted our services which indeed is a ritual to us and what helps us distinguish. Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts. Yours truly, Nikitas Toulias Hotel Manager
Jessica O
Aufenthalt im Nov. 2023
Reise mit Freunden
5.0/5
Hervorragend
Gepostet am 19. Nov. 2023
Travelled here with a couple of girl friends for 3 nights in September, we were scoping the area as we're getting married here next year and this is our chosen hotel to stay at during the wedding celebrations! We were not disappointed! The staff were lovely and so accommodating, nothing was too much of a problem. We found out our room had been upgraded also and we were in a HUGE family suite which was a bonus as there was 3 of us. We spent a day at the pool and had some lovely cocktails made fresh It was down the road from everything, location is everything here and everywhere is walking distance for what we needed. If I could make any pointers it would be to improve the bar area around the pool, I think lots more people would spend time around the pool if it was better equipped as well as comfier / softer loungers to sunbathe on. Also the breakfast could be better - but this is being really picky! We loved the rooms, how bright they were and the views to the sea! Can't wait to go back next year with our wedding party!
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Antwort der Unterkunft: Dear Jessica, It was a pleasure to have had you with us and hotel's mangement and staff thank you for investing the time to share your review with us and other travelers. We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated. We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services. Working with the greatest enthusiasm, constantly improving our services, your well-intended, constructive criticism is noted and will be shortly discussed with the management. It is our principle to immediately adjust our procedures based on your comments when feasible or alternatively to place a long term plan when it concerns critical structural changes. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards. Thanasis Mellos Hotel Manager
PeterSa1
Aufenthalt im Okt. 2023
Business
5.0/5
Hervorragend
Gepostet am 28. Okt. 2023
This is a delightful hotel located very close to public and private beaches. The staff were very welcoming and my room was upgraded at check in. A welcome drink was provided. The room was large and comfortable. Complimentary water, coffee, soft drinks and wine were provided in the room. There was a balcony from which I could see the sea. An in room safe, hairdryer and iron were provided. Breakfast was a buffet and had a good choice of different items. Again the staff were lovely. There are lots of good restaurants within a short walk of the hotel as well as a few shops. The hotel has its own swimming pool. I would really like to come back here for a holiday next time!
Übersetzen
Antwort der Unterkunft: Dear Peter, It was a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers. We are frankly excited to read that you enjoyed your stay with us but we were more than happy when you mentioned about the helpful and friendly attitude of our staff and our beautiful hotel's location. Your nice words, really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognition. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Warm Regards, Thanasis Mellos Hotel Manager
684KevinK
Aufenthalt im Okt. 2023
Pärchen
5.0/5
Hervorragend
Gepostet am 18. Okt. 2023
Set in a beautiful location in this upmarket weekend retreat from Athens the Voliagnemi Suites provides luxury services. Very friendly and helpful staff, excellent breakfasts, great pool facilities make this an ideal choice to explore the coast and this bustling tourist town.
Übersetzen
Antwort der Unterkunft: Dear Mr. Kevin, Every single staff member and hotel's management would like to warmly thank you for choosing our resort for your holiday and for taking the time to share your first hand experience on TripAdvisor. We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated. We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Yours respectfully, Thanasis Mellos Hotel Manager