Empire Beach Resort Adults Only

Overall had a really nice stay here, the hotel its self is lovely, modern & clean & I’d recommend it to people wanting to explore the area. The private beach area is beautiful for swimming, definitely the clearest water we saw in Albania although the beach area could do with a spruce up. Good, comprehensive breakfast. We did feel the hotel lacked certain extras which would make it a “premium” hotel. For example, only very basic toiletries in rooms, no coffee/tea making facilities or replenishing of drinking water. All seriously basic stuff, especially for the price we paid. Weird customer service, weren’t ever bought a menu when asked, the waiters in Sanur beach restaurant just reeled off a few random items from the menu. Had to go and find one ourselves. Hotel staff were fine, friendly but nothing to write home about. Finally & most shocking to us was that this is literally a party hotel. There was pounding music every night of our stay (Fri-Sun) literally outside of our room windows. This went on till gone 1am (earlier on Sunday) & we literally had no idea that would be the case, no mention of this at all on the website when booking. Empire Beach Resport has the potential to be a really lovely hotel but work needed on overall service & customer experience before it can be classed as luxury & needs to be more open / honest about the music.

Service is appalling, staff lazy and rude. Looks great but looks can be deciding.petty rules, scruffy pool area with rubbish floating in pool. Receptionist is arrogant and offensive. Stay away, hotel from hell.i wanted to say good things about this place, but when your treated like your not wanted there how can you.