B&B Hôtel Lyon Eurexpo Chassieu

J’ai passé un super séjour dans cet hôtel, le seul bémol est la localisation car si vous n’êtes pas en voiture les alentours ne sont pas très desservies par les transports en communs :)

I had a very negative experience. Unfortunately, the staff lacks professionalism and responsibility, failing to prioritize client satisfaction—all at our expense. It feels like we’re paying to be denied decent service. The heating system in my room didn’t work,and I waited nearly three hours for a solution without any clear communication from the receptionist. She insisted, falsely, that the heating in my room was working. She refused to take further action and declined to call or connect me with her supervisor, even suggesting that “I can sleep at the reception if I wanted”. She was dismissive, stating that she didn’t care because her shift was ending soon and that she wouldn’t arrange another room. Eventually, the manager intervened, and I was moved to another room with a working heating system. Unprofessional staff with a serious lack of customer service experience!

Abbiamo soggiornato in questa struttura per 3 notti, procedendo al check-in on line e al contestuale pagamento con carta di credito il giorno prima dell'arrivo. Una volta giunti in hotel ci è stato richiesto e abbiamo dovuto fare nuovamente il pagamento in quanto non risultava quello del giorno precedente, nonostante fosse visibile dai movimenti bancari e fosse arrivata la mail di conferma. Abbiamo dovuto poi attendere i tempi burocratici della banca per ottenere lo storno di uno dei due pagamenti. Camere essenziali, molto piccole, ma sufficienti per un soggiorno breve. Occorre utilizzare l'auto per raggiungere ristoranti e negozi, non vicini.