Keswick Villen

We stayed here last night (Sunday 26th January 2025), we are mother and daughter and have been coming to Armathwaite Hall as a treat for a number of years. We love the spa which is the main reason we visit, and often stay overnight as well. It’s our favourite place to come! Unfortunately last night the hotel has experienced a power outage, not their fault, Fridays storm has caused issues in the local area and the hotel is running on a generator. We arrived earlier than planned and our room wasn’t quite ready so we enjoyed a cocktail in the bar area whilst we waited. The cocktails were lovely and the staff friendly and attentive. Once our room was ready we were checked into one of the beautiful garden suites, it really was lovely and we certainly weren’t disappointed with it. We donned our robes and went to the spa, unfortunately as we were signing in, the staff explained the situation and that the indoor and outdoor hot tubs were not working as normal due to running on the generator. Not the hotels fault, but we were gutted as sitting in the outdoor hot tub with a glass of Prosecco in the evening was what we were looking forward to most. The spa was very busy and there were no loungers left to relax on due to this. We were very disappointed as it’s why we had made our visit, however we made the most of the hush room and had a swim. We returned to our room and had no hot water, the hotel were aware of the issue and trying to resolve it. Not ideal but you could go back to the spa who had hot water in the showers if you wanted to. We relaxed in our lovely room for a while and had booked into the new grill for our evening meal. How pleased are we that we did. The food and staff in the grill were so good we commented to each other that, that experience alone had made up for our disappointment with the spa facilities and hot water issues. It wouldn’t be right not to mention how fantastic the staff were in here, all of them lovely and attentive, but not too much. There wasn’t one thing I could even slightly fault with the food or service and the hotel owners should be proud of their new restaurant and their team. Breakfast was lovely as always. We decided we would go for a swim before checking out and had treatments booked for 11am this morning. To our delight the hot tub was working again, so we managed to get some time to enjoy it after all. Treatments were lovely as always. On check out, we couldn’t fault the reception team, we felt sorry for them as we could only imagine they had to deal with a few disgruntled guests over the couple of issues from the previous evening. They were friendly and helpful and had knocked money off our bill due to the issues. How could we fault this, we felt it was more than fair. All in all, some of the facilities were not to their usual standard, however, due to the way everything was handled, we still had a wonderful stay and cannot fault them. They handled a difficult situation which was completely out of their c

Das Hotel hat eine gute Lage, direkt in der kleinen Stadt am Devon Lake. Der Zimmerstandard beträgt 16 Quadratmeter, aber es fühlt sich an, als ob es mehr als 20 Quadratmeter sein sollten. Sauber und hygienisch. Der Service ist gut, wir kamen früh an und die Rezeption gab das Zimmer ohne ein Wort zu sagen. Das Restaurant im Hotel ist auch sehr gut und die Gerichte sind lecker. Einige ältere Leute vor Ort sagen, dass sie seit mehr als 20 Jahren im Restaurant essen.