Villars Palace

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Stunning view, outstanding service, elegant and stylish public spaces, extremely comfortable bedroom, and very good food -- just what you want from a five star hotel in the Alps! Bravo Jérôme de Meyer and Marco Dunand for the fantastic refurbishment and Jean-Yves Blatt for the excellent management.

Thank you to all those who work so diligently to make this an outstanding holiday experience. Staff are courteous, patient and positive - trained to find solutions rather than describe obstacles. Pierre in concierge is outstanding at this job, thank you. The food is simply outstanding. In pursuit of excellence I would personally encourage making the 'quiet relaxation area' next to the hammer - with loungers and a magnificent view- actually 'quiet and relaxing'. At the moment people chat away on their phones, to each other and review their facebook posts together. Please make it a no phone and silent zone. Also the restaurant is outstanding and merits one michelin star at least - but the area adjacent to the bar is far too noisy for this kind of dining experience. We cancelled our booking to secure an evening where we could be given a table further away from the very loud bar music. But overall a very high class experience and would highly recommend.

Wonderful hotel with magnificent views over the Alpine landscapes, the lobby and several rooms are like balconies over the mountains. We had a truly pleasant 4-day stay here with great gastronomy options, a very cool DJ entertainment and cozy and modern meeting room facilities. A huge thanks to Mrs Donnet and Mr Girod for allowing us to discover this little gem and thanks as well to Mrs Aloma and Mrs. Doroth for their very professional restaurant service.

My husband and I went to Villars Palace for a weekend getaway and we brought our cat with us. Everything was organized for our little kitty. The hotel is pet friendly and super kind animals. The staff is very helpful and nice. The amenities are great and the food is delicious - from the breakfast buffet to having breakfast in the room. From their Gault Milleu 1913 Restaurant to Peppino trattoria that was across the street and part of the Villars Alpine Resort - everything was perfect. I also loved the lnstant Glow treatment at KAEA Spa and the jaw-dropping view from the pool.

Our recent stay at Villars Palace, while punctuated by several positive aspects, unfortunately proved to be a bad experience marred by very serious issues. Positive Aspects: Friendly Staff: The majority of the staff, including Zoe at Concierge, Daniil who helped us with check-in, the receptionists, and the luggage assistance team, were kind and greeted us with smiles. Breathtaking Views: The views from the reception, the Bar, and the 1913 restaurant were truly breathtaking, contributing to a pleasant ambiance within the hotel. Modern Renovation: The hotel has undergone a commendable renovation, presenting a modern and updated feel in most areas. Spacious Junior Suite: Our Junior Suite was generously spacious, featuring two separate bathrooms for added convenience. Quality Amenities: The towels, bathrobes, and slippers provided were of high quality, contributing positively to our overall comfort. Excellent Spa Treatment: The spa treatment my wife received was excellent, showcasing a commendable aspect of the hotel's services. Good Breakfast: The breakfast was satisfying and at 5-star standards, providing a positive start to our days. Convenient Origins Bar: The Origins Bar, offering free soft drinks and a coffee machine, was conveniently located near our room, proving to be a practical amenity. Issues Encountered: Hygiene: We found several pieces of hair in our bed upon entering the room, an issue that should never be overlooked in a reputable hotel. Security Concerns: When we returned to the hotel on the second day, we found our door wide open, and the room card missing, posing a serious security risk to our belongings. Technical Issues: Both heaters in our room didn't work, leading to multiple calls to the reception and a prolonged visit from a technician. Miserable Christmas Eve Dinner: The Christmas Eve dinner lacked festive elements, including decoration, appropriate lighting, and suitable music. The buffet lacked essential options like beef, pork, and vegetables. Poor Food Quality at the Bar: Overpriced food with subpar quality at the Bar, exemplified by my wife's untouched Caesar's salad due to dry and overcooked chicken. Lack of Apology Gesture: Despite bringing these issues to the attention of the reception, we only received reassurances that future occurrences would be prevented. 2-hour Delay for Room Service: On our last day and after receiving the aforementioned reassurances, our room service order experienced a huge delay, taking exactly 2 hours to arrive. In conclusion, while we appreciate the positive aspects of our stay, the serious issues we encountered, coupled with the lack of acknowledgment from the hotel, overshadow everything. Spending almost 3,000 Euros for a 3-day stay, we expected a premium experience but were met with a very problematic stay. Any promises of a better experience in the future hold little value, as a trip to Switzerland is not so easy for us, and our next visit would likely involve exploring other intere

This is an incredible place, the location is extraordinary, and the hotel has been renovated to the highest possible standards. In addition, it is a sustainable hotel where everything has been carefully designed, and is quicckly becoming a place to convene sustainability crowds.

Exceeds all expectations. The amazing staff can’t do enough for you. Nothing is too much trouble. They manage to successfully combine luxury with a relaxed informality. Stunning views from every window. Fine dining to suit every taste served in the most opulent of dining rooms- don’t forget to look up at the ceiling!Can’t wait to go back.

An amazing hotel and an experience never to be bettered. Food was fantastic, rooms luxurious and a view never to be bettered. Best hotel I have been to and I cannot recommend it enough. The balcony in my room and the terrace view were stunning. Everything about this experience was 5 star