Hotel Mercante

We stayed at Hotel Mercante on Christmas Eve and booked two rooms for our stay, as we were traveling with our parents and kids. We were able to secure the rooms at a promotional rate which included breakfast. The staff at Hotel Mercante in Vigan were incredibly accommodating, from the porter to the reception staff, the restaurant personnel, and the housekeeping team – all of them were very welcoming! As a hotelier myself, I have never experienced such a high level of hospitality in a hotel before. It may have been the Christmas spirit, but my family and I thoroughly enjoyed our stay at this hotel. In terms of the technical aspects of our stay, the rooms were clean and comfortable. The buffet breakfast offered was satisfactory, and I particularly appreciated the complimentary coffee available in the lobby for guests. I highly recommend Hotel Mercante for a pleasant and welcoming stay.

Hotel Mercante was such a great part of my fun, peaceful, safe, educational, and rejuvenating stay in Vigan (Jan. 29-31, 2024). I had been skeptical at first about the 4.5 (out of 5) average rating that the hotel has received so far from Trip Advisor reviewers. After all, there are many other more popular (higher-rated and understandably higher-priced) options for accommodations in the city. But having enjoyed the Hotel Mercante experience myself, I do recommend the place for no-fuss travelers like me, who simply want a safe, clean, quiet, and efficiently run hotel. More than the basic amenities, however, there is something truly commendable about the hotel’s staff and management, with their warmth, care, and professionalism. Of course, hotel employees are trained to smile and to be polite, helpful, and efficient. But in my interactions with the Hotel Mercante team, I sensed a sincerity and an unobtrusive desire to be of assistance that is beyond the call of duty. Early on (before I had even set foot in Vigan or met anyone there in person), I had been relieved and grateful for the prompt and kind email responses I got from Hotel Mercante while I was searching online for accommodation options. I had emailed other hotels, but the responses from HM (particularly, Solenn and Sofie, Front House Associates) were not only prompt but also written in the friendliest and most professional tone. They courteously and clearly answered all my email inquiries. They were also considerate enough to offer the best room-rate options available, which meant a lot to a 60-year-old solo traveler like me. I also had fun getting some quick lessons on basic Ilocano phrases from Stan (the night guard, who welcomed me when I arrived early in the morning) and Sean (front desk officer, though perhaps his position may be higher—I met him the day I was leaving). “Agyamanak, ading!” (Thank you, young man/woman) and “ag pagna pagna” (just strolling or walking around to relax and enjoy the sights) will, from now on, be part of the limited Ilocano vocabulary close to my heart. I am also grateful to Sarah (front desk), Steve (housekeeping), Paige (Cantina Mercante), Shea, Suzy, and others whose names I wasn’t able to get. For solo travelers and for families or groups, Hotel Mercante is value for your money. But most of all, it is value for your (even more precious) time and trust. It may not be the most popular or most expensive/trendy/classy hotel in Vigan, but all I really needed was a place for homey, clean, safe, quiet, reasonably priced and very conveniently located accommodations—with excellent service and heartwarming staff. And I definitely, thankfully, got all that at Hotel Mercante.

We had a pleasant stay here.The staff were accommodating. Room amenities were good and the room was comfortable to stay in,we had a good sleep. This hotel has an elevator which is good for the elderly and the pwd’s. Breakfast wasn’t that good specially the Vigan longganisa which was the breakfast option recommended by their front desk staff. I suggest that they improve on that aspect. We stayed at this Hotel on a Mother’s day weekend and my sis and I were so glad they gave us Cadbury chocolate only to see that it was already expired. I ate mine and it was my sister who noticed the expired date.OMG! Next time, they must check the expiration date because good thing nothing happened to me. Location wise, this hotel is recommendable because it’s near the famous Calle Crisologo and restaurants at a walking distance.

One of the most homey hotels I've been to. The staff were very accommodating and made sure that my stay was comfortable. The hotel is located in a great spot as it is just a few steps away from Calle Crisologo, a famous tourist destination in Vigan. I particularly loved the ambiance of the hotel, which made me feel like I was staying in a cozy home rather than a hotel. The rooms were also clean and spacious, providing a comfortable stay during my trip. Overall, I would highly recommend Hotel Mercante to anyone looking for a relaxing stay in Vigan. The exceptional staff and homey atmosphere of the hotel truly make it a standout choice. Plus, with its prime location just steps away from Calle Crisologo, you'll have easy access to one of the most iconic spots in the area.