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The best experience for my daughter. Luckily there’s fee guest only during our stay and we enjoyed our stay quietly. Staff are very approachable. Loved the service going to cale crisologo.

We decided to stay here for the new year to escape Manila and the loud festivities. It was indeed quiet and that was nice. Staff was nice enough and helpful. Although at times it felt like they didn't really know what was going on most of the time. We asked if there were any new year activities planned and they said there weren't any. Which wasn't surprising since there were animals and loud noise would have scared them. But I would have at least expected some type of greeting the new year event at the restaurant for the guests. Like a small gathering and a countdown. Maybe some champagne or cider. But no. Nothing at all. There was also no explanation on the inclusions for the stay. Like how to feed the animals or tours. Nothing was offered. You had to ask them about it. The rooms were OK and clean. Comfy and the hot shower was working. But for some odd reason they didn't think to have phones in the room? You can't call the front desk or the restaurant. You have to physically walk there or call them with your own cellphone. Which was definitely frustrating. The pool was dirty. Looks nice in the pictures but there was grime and sludge in the pool. The food was so/so. So we decided not to order anything. The free breakfast was also so/so. Watery soup, watery juice, and the food itself was just pretty plain. They never fully filled the buffet area. They would only add a small amount whenever it was empty or near empty. So I was afraid that maybe if you get there a bit late they wouldn't refill the buffet and you'd be stuck with whatever was left. There was also no bread station or choices for drinks. No cereal and milk. Their free shuttle to Calle crisologo also only went up to 8pm for pick up. I mean that's like the bare minimum. That's when the fun begins really. So best to take your own vehicle instead. We didn't visit the Baluarte since it wasn't really explained to us and when we checked out we asked if it was still possible to get a tour with them and their golf carts/electric vehicles but they said no. They were charging and none was available. But honestly I think they just lied since we already checked out. So overall it was an OK stay since it was quiet and relaxing and I was with my family and kids and they enjoyed the animals. Would I stay again? Probably not unless someone else is paying. All the brochures made a big deal of the animals etc but they never really explained anything about it so it was just a regular hotel thing for me with random animals around.