Duschel Apartments City Center

The entrance, hallway, staircase, and elevator in this place are straight out of a horror movie. The apartment wasn’t much better. Dirty, unkept, and in poor condition. Don’t waste your vacation money here when there are so many other options in Vienna. I gave it 2 stars because of the view and location.

I was shocked and extremely disappointed by the unkept condition of our apartment. It didn’t look anything like the photos posted on their website. The ant infestation was the worst. The closet was full of dirty linens. It was the worst rental on our entire trip throughout Europe. The only redeeming value was the city view. Be sure you get what you paid for. I regret renting here and wish I had booked somewhere else. Also, best of luck in trying to discuss the many issues with them. They make a lot of excuses. For example: their answer to the broken front door deadbolt on the front door was that was not a part of their offering. therefore it wasn't broke. Almost laughable if it wasn't true. You might also ask to see current photo before booking the penthouse Don’t make the same mistake.

In my opinion, the apartment we stayed in was in horrible condition and the online photos' they display on ******* and their own website are deceiving and misrepresent the actual apartment's current condition and furnishings. I have never experienced this degree of variance between their photos and the the accommodations The apartment was also very dirty. There is no smoke detectors, no emergency evacuation plans, front door deadbolt broke, door to patio off hinges wi-fi not working, no working air-conditioning, ant infestation everywhere in the apartment including the shower, shower and sink wouldn't drain, stains on the walls and floors in bathroom, holes in wall that someone tried to patch. Furniture in their photos in some rooms did not exits. Closet was full of dirty linens. I question if anybody with the rental company is actually inspecting this apartment. The condition and deferred maintenance suggest they are not, or simply don't care about the guest experience. These are just some of the issues we encountered. I would strongly recommend considering other accommodations if you plan to visit Vienna.

Our Duschel apartment was located at Tegetthoffstrasse 3, 1010 Vienna. We were not given this address until after booking. We thought we were staying across from the opera house but it was still in a fantastic spot. Positives: It was a fantastic location- a short walk to Stephenplatz and many other tourist locations. The area of town was very clean and safe and we felt very comfortable. The apartment we stayed in had one bedroom with a king and one bedroom with a twin, queen and crib. All four of our kids slept in that room comfortably (we put the crib mattress on the floor for our 2 year old) so we did not use the queen sofa bed. The kitchen and laundry room had everything we needed. Laundry soap, dish soap, paper towels ect were all provided. (no dryer which we expected but there was a drying rack and iron) The apartment was very clean, although the walls could’ve used a fresh coat of paint. The apartment building itself was gorgeous and was surrounded by beautiful apartment buildings. AC worked great and the beds were comfortable. Check in and out was easy! Negatives: There was construction going on in the alley way looking out from the living room window but the view of the city from the top floor was so beautiful it did not bother us. The construction didn’t create much noise and started and ended at decent hours of the day so it was not and issue. Getting in to the apartment was a bit tricky with three large bags and four small children- there were several layers of doors, elevators and hallways and the key lock to the apartment itself was a bit tricky- something to keep in mind if you are traveling with elderly family members- we were all a bit breathless by the time we made it inside. The bathrooms were updated and beautiful but the sink was a very long trough like sink so there was no where to put your make up or hair tools without them getting wet.