Quality Inn Victorville - Hesperia I-15

Plus: This is a good, clean, classic highway motel. Check-in went smoothly and the desk clerk was very pleasant. The room was comfortable, of good size. The bed was super-comfortable, so I had a good night's sleep! The hotel is in Victorville a small city in California's "High Desert", which is known as a way-point on the famous "Route 66" which many decades ago was the major road connecting America's mid-west to its far west. Victorville is also the home town of Roy Rogers and Dale Evans who had a famous cowboy TV show long ago. Minus: Lots of highway noise. But the most negative thing about the motel is that it is impossible to contact the hotel itself by telephone to confirm issues such as late arrival. Booking companies deliberately hide the true contact information, redirecting customers to an overseas call center that knows nothing about the hotel and is heavily accented to the point that communication was virtually impossible. Although an internet search brings up a phone number from several different sources, that phone number is no longer for the hotel, and gets answered by someone who is clearly tired of telling people that the phone number is NOT for the motel. In the end a family member who lives in a nearby town had to stop by and talk to the front desk in person. To add further confusion, the hotel goes by various names: "Hotel Avenida", "Quality Inn", and "Oyo Rooms". (This last name appears to be the result of its recent acquisition by the notorious south Asian Hotel group. Sadly this probably means service degradation will follow) Good customer service is all about "the people". It is dependent on positive contact between a business's staff and customers. The policies of companies like Oyo that work to destroy human contact help ensure bad customer service.