Veronetta House

Our stay at Veronetta House was pretty disappointing, and the response from the team (specially Filippo) was even worse. First off, we found someone else's shoes under the bed, which shows the cleaning was definitely lacking. Then, the shower water was all over the place—hot one minute, cold the next. When we brought this up, they casually said, “basically, no one has died if the hot water didn’t work for a few minutes,” which is just ridiculous. One night, one of the lights in our room turned on by itself twice, waking us up. And the minibar? Yeah, that didn’t work either. They said they couldn’t replace it in just two days and that it shouldn’t matter that it was October. But honestly, it should work no matter what month it is. Plus, I find it unbelievable that they pointed out we “aren’t staying in a five-star hotel” as an excuse for their lack of attention to detail. I also think they need to soundproof the rooms better. We could hear coughing, footsteps, and even conversations from the room above us, which made it hard to sleep. What frustrated us the most was their response. They claim to handle issues like a five-star hotel would, but their reply was just condescending, rude and didn’t really address our concerns. It definitely doesn’t reflect a place that tries to provide good service. I get that it’s not a luxury hotel, but basic expectations for cleanliness and comfort should always be met. I wouldn’t recommend this place, especially with the poor customer service we experienced.

We spent one night in Verona and Veronetta House was perfect for us. We received a warm welcome and Stefano was excellent assisting me prior to our arrival with taxi bookings and information about the city. Our rooms were very comfortable and the breakfast was amazing. Veronetta House is central and provides easy walking into the city. Thank you for a great stay.

Ottima positione. Personale gentilissimo. Soluzione eccellente per il parcheggio a prezzo corretto. Colazione abbondante servita a orario richiesto direttamente in camera. Ci torneremo. Da segnalare anche a chi vuole visitare altre località in Veneto.

Siamo arrivati il 13 novembre sera e la camera era fredda senza riscaldamenti fino al mattino in cui siamo andati via, non abbiamo neanche potuto fare una doccia, i proprietari non si sono neanche scusati , nonostante io glielo abbia fatto notare, non mi è piaciuto per niente l’atteggiamento

Notre deuxième séjour dans ce B&B !..En 2019 c'était très bien... cette fois-ci décevant car nous n'étions pas attendus du tout apparemment malgré notre arrivée à l'heure prévue et demandée par le gérant (!), le petit déjeuner n'a plus rien à voir avec ce qu'était le petit déjeuner en 2019 (à cause du covid il faut déjeuner en chambre on nous a dit...), donc ne vous fiez plus aux photos ça n'a plus rien à voir, les confitures maison et le reste viennent de chez "Aldi"!, le mobilier a vieilli et la literie aussi , bref on a quitté les lieux un jour plus tôt que prévu...départ tout a fait singulier et ordinaire aussi.

· La posizione è ottima per girare a piedi Verona, proprio nel cuore della città. La camera bella, arredata con molta cura e in modo originale anche se il bagno è piccolo è però assolutamente funzionale. Qualità del servizio alta, caffè, the compresi nel servizio in camera sono graditi. I profumi nell'antibagno sono davvero una chicca. Colazione TOP!!! buonissima e abbondantissima. I ragazzi che la gestiscono gentilissimi anche nel dare consigli su ristoranti o parti di Verona meno turistiche da vedere.