Hotel Firenze

Ich habe ein Premium-Familienzimmer gebucht und bekam ein Standardzimmer - die Lage selbst ist jedoch großartig und der Service ist hilfsbereit und nett.

The hotel is in a great location, but the staff made some confusion with my reservation, stating that I had asked for separate beds when I was traveling with my husband!

The location is good, in 15 minutes you can walk to most of the attractions and restaurants. Staff is very nice. The room is spacious enough for our family of 3. There is even a jacuzzi in the bathroom but just no time to try it! Verona is a city full of young people. Can see groups of students everywhere. Not just going to touch the famous Juliette's breast!

No words to say really and the fact that the guy who was resptionist told me this is not my responsibility and I am not a waiter to bring blankets for you was anoteher level. I really like to discuss this with their manager because I've been to that hotel before and I aimed to go again but I don't think so anymore. Not me and my family! The receptionist was not professional and they expected me to go to their other building to collect the blankets that they did not provide! They were rude that they wanted to get to my room with out prior permission from me to check if the room actually has blankets or not!!!! They did not trust my words as a guest!!! this was so not respectful and of course I did not let them in to the room at 11 pm while my parents are sleeping and told them to check the room while I am checking out in the morning!! OMG I was waiting for blanket since 12 pm!!!! And they said you should come and collect it because we don't have staff!!!! a 4 star hotel! And once I went there they actually had 2 staff!

Prenotazione dell'ultimo minuto a un prezzo super conveniente. Una decina di minuti a piedi da Piazza Bra e centro storico di Verona. Check in molto rapido in 5 minuti eravamo già in camera, di misura più che adeguata (noi avevamo una premium al primo piano). Bagno grande, con area doccia tra i più spaziosi che avvia mai visto in un hotel. Super consigliato.

В целом понравилось. В номере есть все необходимое, кроме тапочек и халатов. Немного прохладно, поэтому включала кондиционер на обогрев. Завтрак приемлемый. Чисто, спокойно. Находится недалеко от арены, минут 15 прогулочным шагом, и в 10 минутах от вокзала. В целом рекомендую, но тянет на 3 звезды, а не 4.