Hotel Palazzo Vitturi

Excellent hotel. Phenomenal staff. Helpful, friendly!!! During train strike Glerida went above and beyond to ensure to check on options. She recommended spot on restaurants that were great for families with kids and good quality of food. Roberto was super helpful and recommended great gelato places. Florencio always made great espresso and cappuccino and was always super helpful. Definitely recommend !!! I would give more stars if I could .

Lovely hotel with clean, spacious room and incredibly friendly, helpful staff. Our room didn’t have much of a view (room 12) but there is a common balcony overlooking the campo which is lovely for people watching with a coffee or cold drink. The breakfast buffet was varied with great sweet and savoury choices.

This is a very comfortable boutique hotel on a square in Castello that is not too crowded but within a short (10-minute) walk of the Rialto and St. Mark's Square. We booked early enough that our rate was very good value. Staff is young, enthusiastic, and helpful (recommending restaurants, making reservations, recommending other things to do). Rooms are comfortable, and decor is very atmospheric and typically Venetian, with costumed mannequins, paintings, old furniture, stone archways, and so forth. Breakfast was included in our room rate and was very generous, with local pastries and cheeses. Highly recommend.

Boutique hotel set in a great location walkable to all the major sights. 10 mins to nearest vaparetto stop. 30 mins walk to the train station or the bus depot. Rooms are clean and layout of a junior suite was perfect for our family of 4, with 2 young adults. Bathroom renovated. Heating was adequate as the evenings are still cool in March. The common floor balcony was accessible to sit and overlooks the square, which had great restaurants and vegetable stand. The breakfast included in the rate had a great delicious variety. All the staff were very pleasant and helpful. Bags were held for free in a common room after our check out bc we had more sightseeing to do before leaving the island. Price for one night was a bit steep considering other similar options but overall pleased with entire stay. Definitely would come back if have the opportunity.

My wife and I booked a weekend away and chose this hotel for its location to the main attractions like Rialto Bridge (5 mins) and Piazza San Marco often known in English as St Mark's Square (5 mins). You can even get a Gondola ride in the square where the hotel is (which we did and it was lovely). The hotel is boutique and the staff are all very friendly and go out of their way to help you with your stay. Breakfast is also very good and their are lots of choices depending on your preferences for breakfast. Rooms are large, well maintained and the hotel is very quiet, so you are guaranteed a good night sleep. Lots of lovely affordable restaurants and bars around the hotel. Will definitely be booking here again.

Prior to arrival the communication with the hotel was brilliant and they arranged a private taxi at our request from the airport which was a great way to arrive. The hotel is situated well to explore Venice. Book in was pleasant however on arrival to room we had no towels. Requested some at reception and we were met with some disbelief that there wasn’t any that I almost felt I had to show them the room to prove it. On our first morning went to make a coffee in the room however coffee machine appeared to have a piece missing and pod just fell straight through. No big deal we will have coffee at breakfast. Unfortunately breakfast was as only as we can describe as chaos…waited a while for crockery to appear and selection of food was lacking and the second morning we couldn’t even get a table so we walked out the dining area and not one member of staff asked if they could assist us so for the remaining days we had breakfast out of the hotel. We did have an accident where a glass of wine was accidentally knocked over by our son and splashed down what we can only describe as a very porous wall and despite moving very quickly to clean it unfortunately stained the wall. Something to keep in mind if you stay here with children as they do have Coke amongst other drinks in the mini fridge in room (which they charge you for) which would probably equally stain walls if they were accidentally spilt. We did take full responsibility for this however we were shocked at the €300 charge!!! However as you can see from bathroom photos that there was already damage to the walls and some inadequate fixings/lack of parts that they deemed as acceptable for us as guests. We contacted the hotel when we returned and sent them photos where Michele the General Manager acknowledged that our experience and quality of the room was below standard and our €300 would be refunded as well as a complimentary nights stay as they prided themselves on customer service. Unfortunately we have never received our refund. So all in all a disappointing end to a stay in a far from perfect hotel that claim they pride themselves on customer service.