Hotel Villa Cipressi, by R Collection Hotels

Love the hotel Love the hospitality Amazing people

這個酒店在科莫湖的邊上，是索倫託小鎮的中心位置，是一幢古老的別墅，走幾步就是小鎮中心教堂和鐘樓。 小鎮不大，但是非常漂亮，臨科莫湖而建，旁邊有個山，山上還有個城堡，整個小鎮逛一圈要半天時間，登上城堡可以俯瞰科莫湖風光。 環境：環境真的超美，開窗就是科莫湖，出門左轉就是小鎮中心位置，吃飯很方便。 衞生：衞生間條件不錯，有淋浴房，地磚很有藝術感，床品不錯，床超級大。 設施：古堡上面的房間，是個閣樓，樓下是餐廳，早晨服務員準備早餐有點吵，設施相對陳舊些，隔音效果一般。

Staff and service were amazing. The property was beautiful too. Having said that, for the price point we encountered several issues that took away from enjoying our stay. In no particular order: 1. Noise: room was incredibly loud. We were on the corner of the building and could hear everything including conversations from the room next to us and street noise all night long. We really didn’t sleep for 2 nights. 2. Cleanliness: found broken glass on the floor of our room. Shows they didn’t clean that well. Having said that, we then proceeded to also break a wine glass though I think I did a better job of cleaning than they did. 3. Hair dryer: hair dryer wasn’t working. Once reported took about 30-60 minutes to get a new one … not totally unreasonable but when you’re trying to get ready for dinner the delay was enough to not be able do hair the way it was wanted. 4. Hot water: no hot water on our 2nd night at dinner time. Again, unable to get ready as we wanted to for dinner. Both evenings didn’t have great starts due to conditions of the hotel. 5. Bed: incredibly uncomfortable. Rock hard. Maybe some like that but not enjoyable at all. Could never get in a position that I was able to sleep more than an hour at a time (noise didn’t help either). Reported the issues the day before check out and was advised to talk with the manager. They weren’t available until the morning of checkout. Explained the above and they didn’t seem overly concerned. Very little compensation offered

Get the lake view. It’s worth it. The hotel maintained historic charm while adding crowd-pleasing updates to the bathroom. The breakfast was great and convenient with so many options. The staff was attentive and genuinely wanted to make sure we were enjoying our stay.

Beautiful property. A lot of places to sit and enjoy the lake. Friendly staff.

Amazing Villa Cipressi This was the best stay ever. Such a beautiful place and worth every penny. The staff are all so friendly and helpful. The view from my room of the lake was amazing. Thank you and I hope to stay again one day.