Hotel Villa Cipressi, by R Collection Hotels

There isn’t enough room to rave about this hotel! The hotel is stunning and luxurious! The staff worked tirelessly to make every single aspect of our stay perfect! From Veronica and Angela at the front desk, to Marco the concierge who planned each day for us, to Tanya, who fed us every day and gave us the best advice! The gardens are incredible and the hotel is comfortable. I didn’t want to leave!

We only got to stay one night but we would return in a heartbeat. We were not part of a wedding - just in Varenna for fun but before our arrival I was concerned by some of the reviews I saw online saying don’t stay here unless you are part of a wedding and it almost scared me away, I’m soo glad I ignored the warning! We were staying on a Saturday so we assumed there would be a wedding & there was, but it didn’t bother us a bit! Our room actually overlooked the terrace so we had a Birds Eye view of the setup & thought it was gorgeous. The music cut off right at 11pm and we were out until around then anyway. We arrived in the early afternoon and were able to get into our room early which we appreciated. They told us the terrace & surrounding areas would be closed from 3-11pm but we had time to walk around before then & we just headed over to their sister property for drinks once it closed. The staff next door was so welcoming & kind & the cocktails were not only awesome but gorgeous! They actually gave us a table in the restaurant area since the bar was full & we had a great afternoon. Headed out to dinner & came back for another round of drinks in the upper bar next door and that was awesome as well. The next morning everything was cleared out & we had the property pretty much to ourselves to wander through the gardens & we got tons of great photos with no one around. Absolutely stunning!! We would love to return & highly recommend!!

This hotel should not be rated 4 stars. Our room although large was not clean and very, very cold. We called and asked for help to turn on heat and the girl at the front desk said that the hotels policy was not to turn heat on because it was regulated by the town. They offered one blanket. There was a wedding at the hotel and you could here the people and the music like it was inside our room. We called the front desk again to see if there was something they could do but nothing was done or even offered. The shower leaked all over the bathroom and the towel warmer did not work, which would have been nice as it was so cold. The hotel is awkward in that it doesn't even have a proper entrance. This hotel is old and needs complete remodel. Please avoid this place.

Beware. Do NOT have a wedding here. Horrific service. We rented the entire property and it was still beyond problematic. Claudia in the events department is an absolute nightmare to have to work with. They do not pay attention to detail or follow anything that is within their contract. The tour they give you to try and entice you to have your wedding there is full of smoke and mirrors. It was beyond disappointing and felt like a complete waste of money. When you approach them, they are defensive and yell at you, as if you are in the wrong. Again, DO NOT HAVE AN IMPORTANT EVENT HERE.

Literally just... DON'T. If this was my only experience in Lake Como it would have ruined it completely for me. Trust the reviews. They wont lead you astray. I might as well have been part of the wedding for as loud as the music was in our room. If you're staying as a wedding guest, I am sure you get excellent service. Its not a 4 Star Hotel. I truly think it might be the worst Hotel I've ever stayed at service wise. The complete disregard for the inconvenience is next level. A word of advice to management: make the wedding party rent the entire facility. Dont have 3-5 unsuspecting vacationers be an unwilling participant in a wedding they didn't come for.

Yikes! No Bueno! Our friends highly recommended this hotel and we didn’t read the very bad reviews about it being a major wedding venue. Two of the three nights they had weddings that take over the entire hotel with music that blasts until 11pm. Then the drunk wedding revelers take over and were loud until the wee hours of the morning. The gardens are beautiful but the $600 “lakeview room” felt more like a $200 room at a Motel 6. They forgot to clean our room one day. The night my wife complained to the front desk about noise levels, they didn’t bother to even look up and into her eyes but just shrugged their shoulders…That’s poor customer service. Another employee we talked to said, “We just hate these weddings!” What we thought was a classy hotel quickly turned into a low class, poorly run wedding venue. Extremely disappointing. A number of non-wedding guests at breakfast were questioning the integrity of the management of this hotel. Jaime