Villa Dolce Fontana

No heat ! No hot water ! Water leak ! Plumbing backed up! Outlets with fire marks around them. Limited lights working ! Major water leaks! Horrible costumers service ! No response from all attempts ! Maintenance came and said they knew about problems from the last week and nobody can fix it because it’s major work that needs to be done . Requested a refund so we can book else where , was denied . Requested portable heater and they said they will think about it . I requested owner number they refused ! Absolutely a nightmare . Freezing cold temp we all bundled in area (10people including kids to stay warm ) I have never written a complaint before but this was beyond terrible experience! The pictures are all edited not actual . Major maintenance work needed ! And horrible customer service!

The view from the terrace is breathtaking - just perfect. The location worked well for us as it was only a short, flat walk into Varenna. All furnishings were comfortable and the property was well equipped for dining. I had chosen this property over another as it had a hot tub on the terrace. On arrival it was clear that this was not working and hadn’t been for sometime. I contacted the local agent who confirmed this, explained that this should’ve been removed from the listing and thanked me for raising this. Hot tubs make rentals more expensive and therefore, I expect to get what I have paid for. I’ve had no further contact regarding this matter and I’m saddened that I didn’t receive better customer service. We had an amazing stay and I’m torn as to whether I’d recommend this place. It worked well for our party of 6 (3 couples) and I’ve already said how breathtaking the view was. The downside was that lack of advertised hot tub and the place is a bit shabby in places.