Hotel Hindusthan International, Varanasi

Hotel is old building with zero maintenance and some of the staff behavior is also very bad. Coffee machine not working since 3-4 days but no one is responsible. In house phone in room is not working, for every request either come down to reception or call reception number directly. One of the elevator out of total 2 is out so order and no intimation to guest about that, even though they have 100% occupancy in last 2-3 days Below photo is the bowl in service tray for tea bags , coffee and milk sachet. After informing to front manager as well it takes 1 full day to clean

Extremely poor experience with HHI Varanasi during my recent stay. Given below is the email I sent to the GM Varanasi and HHI Varanasi email addresses and have not heard back from them. “I reached the hotel yesterday, 21 February, for my scheduled booking at around 2:15 PM. There were just too many people and luggage all around the reception area. After a brief wait I was allotted a room, 305, and was informed I had been “upgraded”.  One of the hotel personnel accompanied us with the luggage to the room. To our horror and I’m sure it scared the other person to no end, the room was already occupied and someone who was resting / sleeping was awoken with a shock and started asking who and why had someone entered the room. The hotel person mumbled some apology to the occupant and us and requested us to wait while he sorted out the issue. I was stunned by what had just happened. Couldn’t believe any hotel making such a mistake and more so a supposed 5 star hotel where I had paid in excess of 10000 per night for the room.  After waiting for sometime I went down to the reception and tried drawing attention from one of the hotel staff at the reception by saying “excuse me” and without even looking up he responded by saying “hoon hoon”. I had to specifically ask him to look up and pay attention to what I was saying and then had to ask for the Manager around. He was right there and had not been addressing the issue thus far. When I questioned once again, he apologised, said he will check with the sales team about the problem and asked someone to “upgrade” and allot a different room to me. This time I was allotted 207.  I was out on work and returned late, around 10:30 PM or so. There just a few other issues in the “upgraded” room.  * After flushing, the water doesn’t stop flowing, one needs to then keep pressing the flush buttons multiple times and keep praying it stops  * The handle for operating the tap / shower was just about dangling and came off easily upon trying to operate That late in the night had to call reception and report the problems. A service person did come to have a look at the problem. For the toilet flush issue he just smiled and said “woh lever kahin phas jata hai, kaal subah dekhte hai”. He was however able to repair the problem with the handle to operate the shower / tap, though it took some time and he had to go away for getting a replacement, I guess. Can’t blame him though as I guess your entire set up is “lazy, laid back, relaxed and inefficient”. “

Very welcoming hotel, the restaurant in the lobby serves delicious breakfast buffet. Payalji and Ali saab went Above and Beyond serving us. However, there is a room for improvements for the hotel guest rooms. The bathroom shower was dripping.