Nayara Hangaroa

Room was very nice with a separate shower and tub, large bedroom area and outside patio area with Adirondack chairs. Property is large with plenty of area to walk around. Pool looked inviting but weather was too cool for us to swim! I appreciated their efforts to reduce waste and they gave each guest a refillable water bottle so we could fill up before we departed on daily excursions. Excursions were excellent - they gave a big map and explain everything you will see. Make you appreciate the cultural significance of the what you see. Service was uniformly excellent throughout the resort. My only criticism is the food choices for lunch and dinner. Breakfast buffet was fine but for lunch and dinner each day we were offered 2 choices and they were limited. Like tuna pesto and quinoa. I understand their effort to use local food sources but the food selections were just pretty limited. And often lunch and dinner were very similar.

Nayara Hangaroa has the best location - close to the town and the views for sunset are just spectacular! The team members are super friendly. If you get room 34 you also get a view of Moai from your room. Make sure to book the full experience to get most of your stay, the excursions are excellent, food and drinks are great.

Enchanted island and this hotel suits it well. Serene, calm and with a great place on ocean edge. Food excellent as were staff. We made 7 trips to see the amazing sights. Well organised and great guides. A few-minutes walk and you are at centre of town. Great coordination of airline pick up and drop off. Room great size and loved being left local flowers by housekeeping. Sometimes food order not quite what we asked for. Probably our lack of Spanish although most waiters has adequate English

What a beautiful place to stay. Staff are so friendly, helpful and welcoming with excellent language skills. Food in the evening restaurant was superb, coupled with excellent Chilean wine. Rooms are very quirky and extremely comfortable. Can’t fault it. Loved every minute there.

The room is outworn, floor always dirty. We always had to ask for fresh towels. No coffeemaker in the room, you are better off in any low budget Motel at a US highway! The a/c worked but could not be adjusted to convenient temperature, it was either too cold or too warm. 3 bottles of water in the minibar were free but refill would be charged. The food is awful, in particular breakfast. The organisation of the excursions is very poor. Little information of what can be expected, rude and arrogant. One of the excursion guides was very rude, he refused to guide me, just because I did not find my passport photo immediately on my mobile. We had not been told that this would be essential, they did not check beforehand. To me it is a secret how the hotel can claim to be 5 star and how it managed to be on the list of "The leading hotels of the world".