Hotels in der Nähe von Sarl Macriv Macriv, Valenciennes

Accueilli très tard, alors que ce très sympathique gardien de la sécurité a tout fait pour nous trouver une chambre sur la borne qui était fermée, réveil de la dame de l'accueil tout aussi sympa, super nuit tout nickel et belle déco, grand parc, de l'espace. L'accueil du nord n'est pas une légende. Petit clin d'oeil à la gérante, gardés vis collaborateurs ils sont rares... Belle journée

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a worki

Un bon hôtel pour passer 3 nuits, la chambre est spacieuse ainsi que la salle-de-bains. La literie est bonne, l'hôtel est silencieux . Mais un rafraichissement des gardes corps escaliers et coursives s'avèrent nécessaire

Accueil agréable. Personnel très gentil et professionnel. Très très bonne literie. Un petit déjeuner gargantuesque !! (Bien que le retrait du Maroilles ne soit pas judicieux à mon goût. Le fromage de St Amand n’est pas comparable hélas…). Dommage que le spa ait disparu… Et que le nouvel aménagement du ****** ne permette plus de se rendre au restaurant sans passer OBLIGATOIREMENT par dehors (pas top pour ces dames en jupe lorsqu’il fait très froid). La pièce d’identité à présenter obligatoirement pour aller dîner est à revoir absolument ! Pour celui qui ne va QUE dîner c’est inadmissible (et limite légal…). Situation de l’hôtel idéal pour les visites alentour.