Hotels mit Pools in Département Val-de-Marne

Novotel Hotel orly rungis und einer der Typen sagte mir, zu zahlen €150 Einzahlung qnd wir werden unsere Einzahlung zurück erhalten und wir blieben 3 Tage von 2024/05/24 bis 2024/05/27 in Zimmernummer 237 und wir sollen unsere Einzahlung zurück am checkout-Tag erhalten und ich habe versucht, Kontakt zu nehmen Novotel Team per E-Mail mit Nachweis, dass ich meine Einzahlung gezahlt habe, aber ich habe noch keine Antwort erhalten noch nicht diese Frage gelöst, da ich noch keine Antwort habe versucht, herauszukommen. Schließlich mussten wir sogar Steuern zahlen und getrennt von Betrag €73.17 zahlen. Die Mitarbeiter antworteten mir jedoch, dass der Einlagenbetrag von der Steuer abgezogen werden wird. Wie ist es möglich, wenn ich Steuer getrennt hätte gezahlt.Kundenservice war überhaupt nicht groß. Ich hoffe, dass diese Dinge nicht wieder jemandem aus diesem Hotel passieren und freuen sich auf die Lösung unserer Frage.

The hotel is apparently rated as 4 star but quite frankly it doesn’t deserve any stars. The hotel is neglected and tired, in need of a much needed renovation and change of personnel! On arrival, there are a number of steps and no accessible option with luggage, which is odd. On entering you are met with a strange smell, which appeared to be a feature rather then a one off, and no designated reception. The stairway was thread bare and worn out carpet, not a little bit, but large sections. The rooms themselves are tired and badly maintained. For example, where there has been some form of maintenance it has been poorly done, leaving obvious patches. The bathroom furniture is stained and very old. There is a damp smell within. The temperature of the room was unbearable, too hot, even when the heating was turned off. The room was not very clean, the windows were dirty, as were mirrors. There is no thought as to location or adequacy of plugs for charging. They only provide the basic shampoo, conditioner and gel, no shower caps, slippers, etc. The bed linen was not clean and on day one we noticed a blood stain (fresh) on a pillow case - we assume that it was not changed from the previous occupants. The towels are thin and threads coming out, plus we were never given enough towels. Also, the walls are incredibly thin and you can hear everything from the neighbouring rooms (in all directions!) as well as the corridors. The sofa bed creaks and makes noises in every movement and is incredibly uncomfortable! We did not take breakfast at the hotel or have any other meals there so cannot comment on the state of the food. The staff are unapproachable. For the few days we were there, we were never greeted on arrival or departure.