Airelles Val d'Isere

Excellent location and beautiful terrace however service was terrible, food mediocre and totally overpriced. We waited more than 30 mins to get our drinks and food took almost 1 hour. They managed to forget one meal. Probably the nicest hotel and terrace in Val D’Isere but if you want to be “high end” you need to also provide exceptional service and this fell far short.

We have stayed at this hotel on several occasions and I cannot recommend it enough. The standard is exceptional, one of the best we have had. They have lovely restaurants and bar, although we find the service a little rude and slow on occasions, especially at LouLou, however this is not to dampen the overall experience of the stay. The quality of the hotel is exceptional and the food. I would like to highly commend the boot room staff, who probably don't get mentioned much, they are exceptional, so friendly and helpful - I have never experienced anything like it at a ski resort. Previous years we have stayed at the hotel, but this year we stayed at their Chalet Schuss next door, still with full use of the hotel and this was also exceptional. We had our own Concierge, Constantin, who was brilliant, nothing was too much trouble for him and anticipated our needs ahead of us. Also Mary our Housekeeper and Rudolph our Chef. One of the best holidays we have had. We have stayed at other Airelles properties and they have a very high standard.

Yesterday me and my friends went to have dinner at Airelles Val d'Isère after dinner we ask the concierge(the gentleman with glasses) to call taxi back to our hotel He even not help us to get a taxi he very rude personality that you cant believe this is 5 star service . We ll not come back here again

Me and my family are fond of les airlles properties especially the one at courchevel due to their good service and the quality pf the food at their restaurants. I cant say that for les airelles val d’ isere, the service was bad, the concierge was so rude and unhelpful. He refused to book us a taxi and claimed that the taxi was not operating after 18.00 pm and although we were a hotel guest (we went to have dinner at their hotel) , we were not a residence and so he could not offer the shuttle service. Didnt expect this kind if treatment from a hotel like les airlles, definitely not coming back here….

Front of house staff outside very rude. I was 10 mins early for my table and told I had arrived at the wrong time. Returned 10 mins later and told the table not ready and to go and wait for another 15 mins. Asked if they could find another table as children hungry. Communication from one member of staff felt rude and aggressive and not friendly or accommodating. I noticed that she kept wiping her nose with the back of her hand and playing with her hair which is not professional or hygienic in a restaurant setting. However, food was very good, tables very comfortable and most of the other staff were warm and friendly. Such a shame that front of house were so rude and unwelcoming and for this reason I would not go back.

The restaurant outside has the worst reception staff. Asked us to wait while our table will be ready and sit in an area with table and chairs but you couldn’t get a drink!! So we left. Just awful. The staff is parachuted from outside Val d’Isere and has no clue how to treat and greet customers.