Gastnutzer
17. Februar 2025
One night stay for a trip to Alton towers. Haven't even been here 2 hours and the room 10 electrics tripped and lamp with exposed wires was hanging off the wall. Very unsafe to have our toddler in the room and have no lights atall in the room. Went to reception, lovely Carolyn was great but could tell they are extremely short staffed, she was running from one building to another trying to sort everything out. Which ultimately left us waiting near enough 40 mins in the dark with no idea what was going on. She was trying to sort us out plus check in numerous guests and go back over to the other building. Her buzzer was going non stop, I felt incredibly sorry for her. She did her absolute best to sort us a new room as quick as she could, so I cannot fault her service, she was overworked! Management need a good look at how they are with their staff, poor woman! She couldn't apologize enough, and did give us free breakfast aswell. Thank you Carolyn, hopefully you are greatly appreciated for the hard job you are doing!
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