Utila Lodge

Will be back. Enjoyed the whole experience, food, drinks, friendly but not hovering staff. Coffee delivered daily to our room was a beautiful touch💕. Location is ideal as the hotel is situated in the middle of town and adjacent to the dive college.

I did not go to Utila, but I sure want to... I made a reservation in March for a week's stay in June. I did this through a third-party booking site. I tried to contact someone at the lodge starting May 7th to get details regarding my stay. I emailed Rebecca Engel. Not response. I tried calling a few times, nothing. Four days later I emailed again. Then I was told by doctor that I would have to have surgery and would need to change date of trip. The booking site said I was able to make one date change before May 31st. I could not get a response from Utila Lodge, so I sent a change request through the booking site. They responded! They canceled my booking and Rebecca called me. I didn't want a complete cancellation and Rebecca said there was space for me February 3 -10 2024. Great! But since then I have received no word. I have left multiple messages asking for a call or email. I needed confirmation, payment info etc. I really wanted to get this confirmation before changing my flights. Apparently they are ignoring me hoping I will go away. I feel this is because I am a solo traveler and they are more worried about bigger profits. Whatever the reason may be, some kind of response is called for. I had already spent a thousand bucks on flights and they won't even speak with me. They are just hoping I will go away apparently. Really, quite cruel.

My 13th or14th stay at the Lodge, what more do I need to say? The folks there make this feel like my second home. Comfortable clean accommodation, great boats for diving, so many different sites to visit, wrecks, sea mounds, walls all the coral and sea life. I have been lucky enough to swim with the whale sharks on a few occasions! They have taken me diving when I was the only person on the boat. I travel with my own gear but they have ScubaPro rental available Thanks to Kisty, Rebecca, Shawn and the amazing QueenAnn dive master Marcos as well as the rest of the staff for another great vacation

Adequate accommodations. The pictures shown do not depict accurately how the rooms look. The rooms are dark, old, mismatched and don't feel quite clean. The breakfast included is not very good. Inconsistent internet connection. Ok water view from enclosed porch. Terribly uncomfortable hammocks. Nice pier in the back. Close to ferry terminal. Staff looked bored and indifferent.