The Bull's Head Inn

Your review Arrived at the hotel and was greeted at reception, payment was taken very swiftly before showing us where we were staying. We were lead to a double room in the courtyard. Once in the room we were greeted by a creaky door and a very cold tiny area which had the strongest damp musty smell. On closer inspection the room and bathroom was dirty and damp. Curtains moth bitten and blinds were covered in mould spores , this was a concern due to being asthmatic. Without any further inspection in fear of what we might find, the decision was soon made that we could not stay in that room. We explained to the owner our concerns regarding the damp/dirt and our health if we stayed, we explained we wished to leave with a refund. We were not listen to and told that the room was perfectly acceptable. Not excepting any negative feedback and “gaslighting” us like we were the problem. After back and forth discussion and refusal of any issues with the room we were offered an alternative room to which we refused due to the manor in which we were spoken to after politely giving some customer feedback. Also the fact that the first room was described as perfectly acceptable didn’t leave us with much hope. We asked again for a refund as we did not wish to stay the night, this was refused and we were told to leave . I have never been treated like that in what should be a professional business . The fact that any negative feedback is not acknowledge and the owners become very defensive when told, is incredibly unprofessional. We left and felt robbed of our money , we ended up late for the wedding reception we were staying for and arrived very upset and flustered.

I would definately stay here again. My wife & I were touring this area by car and stayed for 2 nights. A friendly pub with plenty of parking. Rooms in April were quite cold - we liked that, as many hotel bedrooms are far too hot. The bed was extremely comfortable. Although our room was above the bar and facing out to the main road, it was very quiet. We ate in the bar both nights and the food was good and good value. Breakfast was fine. This was a successful place for us to stay at this price range.

Firstly the lady who greeted us for our stay was lovely and the Guinness in the cosy and warm bar was excellent. However the room was not great. We were put in a room just off the car park and not in the main pub. We were greeted with an overflowing ashtray and several cigarette ends right outside our door. The windows were filthy and the carpets dusty with cobwebs in the bathroom. The pillows were much used and flat and the rooms are in desperate need of refurbing. The only good thing was the heating was good and easy to control but the lampshades were cracked and we expected a basic level of cleanliness. I understand it’s not always easy for hoteliers to upgrade their rooms with the costs involved but you would expect the rooms to be clean. Such a shame as gorgeous location but generally run down.

Unfortunately we had a very disappointing Christmas dinner that wasn’t worth the price of £62.50, I was realty upset as we love to support local businesses. The starter of Pâté was not homemade and looked shop bought and the toast looked like bog standard wholemeal bread not fresh crusty loaf toasted and the French onion soup was cold. The main was awful, the roast potatoes were not cooked fresh and were soft, chewy and cold, the Yorkshire pudding was cold and burnt. The minature pigs in blankets were burnt and the veg was plain bog standard veg that came as more of a portion not for 3 people. The pudding for me was the best part of it all and that wasn’t the best. What we got was a Wetherspoons type of meal not a local country pub! Really not good enough. We never go out as a family as it’s far too expensive but thought we would treat ourselves this year for Christmas Day and had high expectations for the price but we were extremely disappointed and felt robbed. The waitress was lovely and apologised and offered me something else but I just wanted to go home. I was refunded £20 off the bill. We won’t be going again.

Fantastic place, visited many times, however not had the requirements to stay overnight, however we are assured the accommodation is very good. The staff and owners always make us very welcome, the homemade food is always good and plentiful, the bar is traditional with a vast selection of drinks. They regularly have live bands on at the weekend, mostly suited for the middle aged group, we have always enjoyed our visits.

We were, as a large family group, staying at The Dinney, a superb self-catering property nearby, and decided to book The Bull's Head for Sunday lunch. Reviews we read were good, and on the phone the booking was taken without hesitation (we worried at the size (19) of our party. Oh dear. As Sunday lunch is traditionally roast beef etc., several of our party ordered this. One expects to get succulent pink beef, from a large joint. Not in our case. The beef was more suitable for shoe repairing! This was bad enough - but the reaction to our complaints were something else. It was said, in no uncertain terms, that the proprietors father was a butcher - and they knew how to cook beef! If that is the case, we are glad it wasn't our butcher. No apologies, and a very reluctant offer to replace the beef dish with an alternative (after some discussion). In fairness, the pork and the vegetables were fine. But the customer service was greatly lacking. We may try to use The Dinney again another year - but certainly not The Bull's head!