Six Senses Southern Dunes

قضينا وقتا ممتعاً ٢٥-٢٧ يناير في هذا المنتجع الفاخر جدا كل شي بيرفكت فوق الخيال لا استطع الوصف بدقه الموظفين رائعين مهنيين لديهم تدريب عالي وأخلاقهم عاليه . وأخص بالشكر الانسه ريناد والسيد منصور خالد اخجلونا من شدة حفاوتهم واهتمامهم قررنا العوده مراراً في هذا المنتجع شكرا لصاحب فكرة هذا الصرح في هذا المكان المناسب الخلاب وشكراً للاداره على اختيار هؤلاء الشباب الرائع وعلى الجوده في كل مكان بالمنتجع We had a wonderful time in this luxurious resort. Every was thoughtful and perfection and it was an indescribable experience. The staff are professional and highly trained and have been a great addition to our experience. I would like to personally thank Mr .Mansour and miss.Renad for their exceptional service. We have decided to come back again and would like to thank the resort and its sponsors for a wonderfully place. And most importantly thank you thank you

We have stayed at many luxury hotels all over the world, for example in around 20 Four Seasons hotels. Saudi is still a bit of a undiscovered tourist spot and that means that you can find spectacular hotels like this at a much cheaper price than they are worth. The setting in the dunes is mesmerising, very peaceful, and for a person coming from Europe...it's the kind of landscape that you never see. We live in Dubai but the desert we have seen in Dubai is nowhere near as beautiful. We recommend hiking in the dunes. The interior design of the rooms is very tasteful and premium, and the hotel buildings and "Oasis" area are other-worldly. The service was excellent, from the breakfast and dinner staff, to chef Aisha, and the pastry chef. We had excellent massages from Nam. Just many different positive experiences with various staff members. It was surprising to find such good food, a fully-equipped gym, and many other top things in such a remote location. We will book to come back again next year!

We stayed in a 1 Bed Pool Villa for a few nights on our Saudi Arabia trip and unfortunately while there was much to enjoy about the experience, the service standards were below other Six Senses and similar luxury resorts we have visited. The positives: * Stunning setting in the wadi/dunes/mountains * Well-appointed rooms and beautiful architecture of the property, particularly the covered oasis * A good balance between healthy/local/international favourite dining options. The negatives: * This is the first ＞USD1,000/night property I visited where there wasn't as much as a sight of senior management and this lack of visibility shows with service lapses. * Relative to the St. Regis we also stayed at during the trip, the staffing levels were considerably lower which impacted the experience. * The main heated pool was cold particularly in the windy weather. We and I heard other guests suggested this was the case but no one picked up on it. No surprise the only people braving the pool were children and their freezing parents! * Despite fewer than 20 rooms being occupied on some of the days (my guess) we had to wait for a buggy for 10-15 minutes despite resort being compact and easy to drive around in less than 3 minutes. When I complained about it, I was asked to show understanding of everyone being incredibly busy serving such a small number of guests. The staffing, not the number of guests is the obvious problem. * I have asked on multiple occasions whether a family bike can be provided to us (other SS properties we have visited tended to have one) but it was only provided after I have complained on multiple occasion about the buggy waiting times. The bike provided had a failed break with only one working which made it a little more thrilling to ride the beast of a bike. * I had to request a confirmation of departure transfer the evening before because no one contacted me about it despite providing the details prior to arrival. Turns out there wasn't one booked. I twice requested car seats for our two children but the car came with none in sight (despite there being two seats as requested on arrival transfer). * I was appalled when not a single team member came to see us off for our departure. Once I paid the bill, we were left to find our transfer car without so much as a "thank you for staying with us". I guess I should be thankful that I didn't have to put the suitcases in the trunk myself.