Super 8 Hotels in Ukiah

We booked a triple queen bed for an overnight stay. The day of our arrival we received a call saying they over sold and they didn’t have the room for us. They asked if we would be okay with a king and queen and we said yes as long as they were next to each other since we have little kids. Was told no problem. The guy called back later saying that we need to contact Wyndham to change the reservation. We were driving and I said we would be there at 4:35pm and can we call them and he said yes. We got there at 4:45pm and well Wyndham was closed. They couldn’t accommodate our reservation. They told us we have to book 2 rooms. I wasn’t going to pay for something I shouldn’t have to since my reservation is for the amount of people in a 3 queen bedroom. They called the area manager and he talked to me on the phone. He started off as nice and then turned into an a-hole. I asked why they can’t just give us a 2 queen bedroom and we will sleep 3 to a bed and just comp it as they will get paid on the other reservation. He said he can’t. I said well this situation isn’t my fault. He tells me it’s not his fault either and blames Wyndham. Wyndham customer service closed at 6pm EST and we are Pacific Time. Then he had the audacity to tell me that as soon as the guy called me, we should have immediately pulled over and called Wyndham! I told him the convo I had with the other guy and how he said it would be okay when we got there at 4:35pm. He tells me that he didn’t know they closed at 6pm EST. I said I didn’t either! They are a Wyndham property so they should know more about Wyndham than me! He started raising his voice at me so I threw the phone down and walked out. As an area manager, you don’t start raising your voice at a customer! Our 3 year old started screaming in the car because we were leaving the “holiday hotel”. My husband called the hotel back so they can hear her screaming. The girl started offering to give us a 20% discount on booking the two rooms we would now need. I’m sorry, no…you lost your chance when we were in there asking what they could do for us to accommodate their error. We were already in the car for almost 6 hours and we just kept driving north. Luckily we found a campground to stay the night. Also, before we booked the hotel, my husband called and asked if they can accommodate a suburban towing a 25ft travel trailer and the guy said yes. That was also a LIE! They can’t accommodate travel trailer, rv’s or anything you are towing. Will tell everyone to stay away from this place. Sounds like they are crooks who over book and then want to make you book extra rooms to make money.