Castello di Ugento

There is no better way as to do a cooking class/course in Castello di Ungento! Perfectly organized, professional teachers, perfect recipes. Our group loved it very much!

No hot water on check in at 630pm so we were told to go out to dinner and had to shower at 10pm on return. No apology. Supposed “upgrade” was into disability room which we were not informed about. Toilet very high so feet off the ground, shower positioned awkwardly in corner, glass door hard to close. Bathroom door jammed on tile floors and very hard and noisy to close (woke us at night when used). No bathroom window and no extraction fan. Bathroom had a sealed external door with glass covered by sheer curtain which let in light from courtyard lights on all night. Bed mattress hard, pillows thick hard and lumpy (unusable). Bottom sheet short and exposed mattress protector. Aircond not controllable in room, had to ask reception each time. Toilet paper, tea bags and cotton balls not replaced at service, had to request toilet paper. Staff made no apology or offer to change room so after 36hrs we checked out, at which stage they offered an upgrade on the room but refused to refund our unused night (we had prepaid three nights). Buffet breakfast ordinary and extra charge for omelette. Overall a big letdown for an expensive and supposedly top end hotel.

This beautiful hotel is located in the town of Ugento in southern Italy. It is a restored castle, its rooms are comfortable and very well decorated. The service is excellent!! The second level is the original rooms of the castle with frescoes dating back from 1695. The hotel restaurant is one of the best in the region. with exquisite wines from the Puglia region. It is close to santa maria di Leuca snd other little towns like Otranto and Treccia I Highly recommend this Hotel and the restaurant !!!

The hotel is beautiful. We really liked our room. Some things that could be improved: 1) a tour of the property would have been nice. 2) wine upon arrival was suppose to be included in our reservation but unfortunately even after asking Isabella for it, we still didn’t get it. She said the next time we visit the property we will get it. Very poor customer service. 3) a little more attention to detail when cleaning the room would be good. I included some photos of areas that needed better cleaning. Using bleach to clean the mildew in the shower. And daily cleaning of the air vents (which are very easy to reach) should be done. 4) the shower light kept turning off and on. Needs repairing. 5) Great Chef! Just wish we had veal instead of pork as indicated in the recipe we received. I believe this was done to save money for the hotel since it’s cheaper to have pork. We won’t be back to this hotel. I know there has to be better service elsewhere. Sam and Tony were GREAT!!

Wonderful stay! The castle is breathtaking, including centuries-old frescoes that have been restored. Service was wonderful - they even came in early to prepare a delicious breakfast for us on our last day there. Garden is a beautiful place to relax with a delicious glass of wine. Highly recommended.

Beautiful hotel, room and staff.