Gastnutzer
7. Juni 2023
We arrived at the hotel with my parents. To our shock, the lift was not working and we were asked to take stairs. My parents being aged, need assistance to walk, when we expressed inability to do so, the hotel staff were discourteous to mention nothing can be done as it was late evening and we have to take stairs. When checked for rooms in lower floor, we were told no availability. Finally after repeated requests, a lift connecting to 4th & 5th floor was shown from a distant back entry. Again we had to climb down the floors to reach our room from the lift floor. It was a horrible experience with most unfriendly staff and lack of cleanliness. It’s not a good hotel to stay with family especially with senior citizen.
Übersetzen