Holiday Inn Katra Vaishno Devi

Hotel kafi acha hai, har tarah ki suvidha hai... kafi supportive hai staff bhi Meri taraf se 5 star 👍🏻

Holiday Inn Katra is one of the worst property of the area. I had a disappointing stay. The staff is untrained, lack basic communication skills and will respond if you will call them after 2-3 min calls. Ordering food from their restaurant was uphill task—it took over 45 mins to 1 hours to arrive, and that too in cold state that you will feel it's better not to eat it. Their staff is rude and if you will go with kids don't expect any help from them on food or any specific arrangements for kids. This location is poorly managed, and the staff lack basic hospitality courtesy. proper hospitality training. I have stayed at welcome and lemon tree which have much better professionalism and service standards than this hotel. You can book this hotel if you want to make sure that your vacation time gets screwed.

Housekeeping department is really a done very good job And its services is too much good And his taking way i soo much good Housekeeping department mr jai krishan doing very good job and he is really a very good *** 💗 This housekeeping staf were promot,courteous and thorough.our room was always spotless,all staf members doo really a very good job its very impressive 💗

Pathetic service from the staff, they dont have any staff for any service, room service is very late, room kettle was nt working n no solution was done, luggage u take by urself, otherwise keep waiting, my room no is 323, Kunal Garg, I dont recommend this property.

I stayed in Feb and the stay experience was really wonderful 😊 everything was very smooth and easy and rooms are very good, Hotel staff is very humble and attention, Specially Ms.komal and Ankit and a gentalem from housekeeping was very helpful. Thankyou so much for your hospitality. I would like stay there again.😊🧡

*Disappointing Experience at Holiday Inn Katra* I recently stayed at the Holiday Inn Katra for the third time, and unfortunately, my experience was marred by the same issue I faced during my previous visit six months ago - a non-functional air conditioning system in my room. The hotel's amenities and services were up to the mark during the day, but as night fell, the temperature in my room became unbearable due to the faulty AC. Despite bringing this to the attention of the hotel staff, the issue was not resolved promptly, leaving me with a restless and uncomfortable night's sleep. Even after multiple complaints to Ankit Tomer and Mudit Saxena, nobody even cared to visit the room. What's even more disappointing is that I had faced the same issue during my previous stay, and it seems that the hotel has not taken adequate measures to address this problem. As a repeat customer, I expected a better experience, especially considering the hotel's reputation and standards. While the hotel's location and amenities are convenient, the recurring issue with the AC and the lack of prompt resolution are major drawbacks. I hope the hotel management takes my feedback seriously and takes necessary steps to ensure that their guests have a comfortable and enjoyable stay. *Recommendation:* While the hotel has its strengths, I would recommend potential guests to exercise caution and check the AC in their room before settling in for the night. Hopefully, the hotel will address this issue soon and provide a better experience for its guests.