Chunda Palace

Hi, I had a horrible experience while making a booking i spoke to Ms./Mrs. Abha, gave me a quote on the call for the dates I mentioned. the moment I asked her to confirm it, she refused immediately saying that she got confused and quoted me the wrong booking amount as I was asking for a discount, Also she spoke to me very rudely. When I asked to talk to her senior she told me she was the senior person in the team and I would have to only speak to her. this was very very distasteful and after that she also warned me that she would also not offer me the discount which she was offering. i have all the call recordings of our entire conversation, it's a beautiful property I have stayed here in the past but the management is just not doing the justice. I am the last person to leave a bad review for any business as I know how difficult it is to manage one, but also i haven't been treated like this ever before. please be very careful of what you are speaking to them about, she even told me that i have called her several times now, and because of this she got confused, i don't understand even if i call her umpteen times how can the rates differ? and that too within a span of a few minutes sorry but this was very unprofessional i also sent her the call recording to confirm our conversation, and she told me that there were too many guests that she had to handle and I shouldn't waste much of her time. when you claim it's a 5-star please train your people accordingly they shouldn't just forget or miscommunicate the booking prices. and even if they have the organization should own it, that's when you know that it's an organisation who sticks to its words and that according to me is 5 Star Hotel. Not where you commit something and go back on your words. Sorry but not sorry for leaving this review

We had excellent experience in rooftop restaurant at chunda palace i have visited many hotels but this one stand out with great food and service thrideep and animesh putout the best service and suggested us best dishes to make sure we had a great time

We went to celebrate New year in Udaipur. Chunda Palace is amazing place to stay. You have Rajasthani touch everywhere, on walls, furniture, ceiling, architecture. The staff are very helpful. The view from the rooftop restaurant is mind blowing.

A 3 star hotel masquerading as a 5 star. The rooms are dated and extremely unhygienic esp bathrooms. Save yourself the trouble and stay in better properties nearby which are more upto date and clean like Trident or even other lesser known hotels nearby.

The food and service is excellent and the ambience is very apt for a candle light dinner. Thrideep and rahul is really outstanding with the service helped us on each needs which we really appreciate ,great place and excellent view ,the lake side table is best out here