Macondo Tulum

This place is horrible the property doesn’t have check in till 11 pm like it states. Receptionist gets there at 9 am to 3 pm. We ended up getting there at 9:30 pm no one was there. I called and message the number I was provided and no one ever answered. I would advise to call before booking you would see that they would never answer because I was calling to informed them we were not going to arrive at 3 pm for check in but we will be there at a later time and no ever answered we ended up staying in the car till the following morning and no one knew anything or where to complain. The toilet seat was not attached, the towels were so old and see through, the sofa were dirty and it had cigarette burns. The sheets were stained and the mattress was dirty and it smelled like pee. The pool was very dirty and green. The house pans and pots were not in good condition to cook in.

We planned to stay here for 5 nights and ended up cancelling our stay and booking else where. Our room was not clean, the sofa bed was stained and dirty. The sheets, pillows/towels in our rooms had stains as well and the kitchen sink had splashes of dark food stains. We tried to get a refund and the manager agreed to it based on our conversation with the receptionist. We filed a complaint through ******* and they tried to get a hold of the manager several times, even though it was the manager who told us to refund it through ******* and then they will approve it on their end. It was such a stressful trip considering I should be relaxing on vacation. I rarely leave reviews like this, but I highly recommend staying else where.

From our experience, the place didn't look like the pictures at all. Our appartment was very dirty (stains on the sofa, on the walls, on the sheets). We stayed only one night instead of four because we couldn't spend our vacation in an environment like that.

Solid stay in Tulum. A great area of Tulum to stsy in, althou yoi will need transportation. The place is very comfortable. Good value.

Overall nice property. Pretty pool but a little dirty for my liking. Good WiFi. Great location to lots of things. Good working A/C. Wish it had a washing machine. No drinkable water (so need to buy your own) or beach towels (but they did exchange towels for us)

Very nice property. Loved the pool.

Location belle de loin mais loin d’être belle. D’apparence très belle location mais horrible une fois arrivées. Hygiène catastrophique, à se demander si le ménage a été fait avant notre venue. Des traces de jaunes, marrons, noires et rouges sur les draps (même du rouge à lèvre !!). Des taches de gras et de vinaigre dans la cuisine, de rouille et de moisissure dans la salle de bain. En parlant de salle de bain le jet arrose le plafond et la fenêtre ne se ferme pas… Nous sommes restées une nuit (difficilement mais mieux qu’à la rue) avant de déménager dans un autre hôtel. Évidemment personne à la réception, personne ne répond au téléphone ou aux messages. Ne perdez pas votre argent en réservant une location, ils ne vous rembourseront pas.

Realmente me gustó que se encuentre muy limpio, mire que mucha gente comenta que no hay recepcionista pero el recepcionista nos dijo que está de 10:00am a 6:00pm, los mensajes que envié por WhatsApp me los contestaron y allí me avisaron que si estaba lista mi habitación, lo recomiendo 10/10.

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