Residence Inn Tucson Williams Centre

First they have my phone on other reservations calling me to tell me I have packages. Not their fault…all mine that the reservation person copied and pasted my number to other people reservations. Then they come into my room while I’m away , no notice, go through my fridge leaving it open and ruining all my food. My fault again cause no way his staff did that. But if I left it open wouldn’t they say hey look it’s open and close it. Must be a coincidence the only time this has happened was when people were in my room. Manager said I must not of closed it and people in my room did not see the door wide open that they walk past. Ok. But I report it on sat. And Tuesday rolls around with no communication at all. I finally go to talk to the manager who interrupts my story every few seconds with sorry you did this or you did that with all the issues I was explaining I have had. Like a child going na huh, every time you say things they did wrong. Beds are directly under ac vents so be hot or freeze when ac is on blowing on your head all night. Showers are the old pull up on plunger and half water goes out tub filler while some spurts out shower head. Parking spaces are tiny. Not a place I’d pick to spend money but not my choice.

Most RIs are rundown and in dire need of updating ..this one looks like it has been updated at least in the last 5 years. Check in person was unprofessional and sloppy looking wearing some dirty tee-shirt. I wondered why she never even asked me what i wanted for my choice was for my titanium check-in gift. Breakfast is pitiful and cheap. But most important, for anyone that wants to take advantage of elite benefits be aware like others have reported, they do not honor elite benefits here. They are obviously not a convention or a resort hotel..and Titanium benefits say 4 p.m: Late Checkout Guaranteed 4 p.m. late checkout, subject to availability at resort and convention hotels. My flight home was seriously delayed so I wanted to take advantage of what was supposed to be a guaranteed late check out..but NOPE. Manager was super rude and said we are TOO BUSY to honor your benefit. OK THEN. will make a note of it and will advise my corporate office accordingly that we will not be booking with them in the future.

Poor WiFi; Carrier is using an expired SSL certificate...

I am lifetime platinum member. Room was not the best and noisy. I usually get a better quiet room but I complained to no avail. Also I did not receive points for my stay at Marriott.

The Location of the hotel is in a nice, convenient area. Lots of restaurants to choose from. Overall, very clean and spacious rooms. Staff was friendly along with a variety of food to pick from when it comes to breakfast.

Great location to see all the wonderful things that Tucson, AZ has to offer. Close to the airport, restaurants and shopping. Hotel was comfortable and quiet. Hotel staff warm and friendly. Nice morning breakfast with both hot and cold options. Coffee was as fresh as can be daily. Marriott Team member ( Bobby) kept the breakfast area neat and extremely clean. His attention to detail was appreciated. We could tell that he took pride in keeping the area spotless! A warm friendly smile to greet guests was so welcoming.

We have been enjoying our stay at this Residence Inn. Breakfast has many options, the 1 bedroom suite has good space, and a full size refrigerator. Also used the washers/dryers ($2 each). Pool and hot tub are open and look nice. Staff has been friendly and helpful.

As a Marriott member I often choose this over Airbnb for the cost and convenience. Staff are friendly and courteous. The breakfast Buffet is clean and well supplied. The room is as to be expected and complete with all the amenities you need. They clean every other day. No complaints

Our room wasn’t ready when we arrived but they had it ready within 20 minutes. The housekeeping manager was very helpful and very nice. The room was large and very clean. I wish though there was a door where the bathroom sink was. my husband gets up earlier than me, and the bed is right beside where the light from the bathroom shines. the only bad thing was our room was right beside the mechanical room and there was noises all night long that kept my husband up