William
28. Januar 2024
I needed a one night stay and was shocked at how high the prices were (discovered it was because the gem show is starting soon). When I’m traveling solo, I generally try to spend less than $100 a night but the places that were that price, you just KNEW were going to be awful. So I figured I’d splurge and stay somewhere ‘nice’ even though it was more like $200 a night. The lobby are was beautiful. The room, though nicely appointed, was a huge disappointment. NASTY stains on the couch and ottoman (I covered it with a towel so I could sit on it). Stained carpet (I kept my socks on). Mattress and pillows so hard I woke up with neck and back pain. Giving credit where due, bathroom was sparking clean. Staff was fine, although not memorably friendly. I just kept thinking to myself ‘doesn’t management have any kind of system to monitor/inspect maintenance issues like massively stained fabrics?” It looked like someone had perhaps spilled a water bottle on the couch and over time, the stain was turning black at the edges. Could’ve likely been easily cleaned with one of the DIY rug and upholstery cleaners. Definitely not a Marriott experience. The bedding, I get that some people LIKE hard mattresses or pillows. Oh well, I won’t be back, and will definitely think twice about dropping $200 at another Courtyard.
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